Luckily that hasn't ever happened, but should it happen, don't worry the mail can sometimes take longer than 24 hours. If you still haven't received your order after 5 work days please contact us on our telephone number or through email. (Don't forget that with official holidays and Sundays it can take longer).

Please email us at CustomerCare@SoftwareDreamer.com and we will update you on the status of your order.

If you placed your order online, you will be forwarded immediately to a link where you can download the e-books. If you didn't, please send an email to info@backstage-passes.com. We'll get back to you as soon as possible, but please note that we are generally NOT in the office on the weekend. If you sent your order by regular mail, and you haven't received an email with downloading instructions, one of three things may have happened.

With all the SPAM and Junk email going around, it is possible your email provider is blocking the automatic email generated by our system. Please be sure to add accounts@ekidpix.com to your email address book and/or email safelist to ensure delivery.

Registration keys are generated automatically when your order is processed. Therefore, you should receive your registration key within a few minutes of placing your order. Occasionally registration emails can be blocked by over-enthusiastic spam filters. In the event of non delivery, please check your spam filter settings and contact Wave Corrector support for your key to be re-sent.

We usually send out confirmation emails within 48 hours of receiving the order. In case you don't hear from us, please drop us a line at iwantsexyback@gmail.com

You may review your financial accounts online using My.UMDNJ or you may request a hard copy of your bill by contacting the Cashier's Office at (973) 972-6307.

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

If you did not receive a confirmation from PayPal and our site immediately after your order then something went wrong and you should check your account to make sure the transaction went through. If the transaction was successful you should have received an email from our website confirming your order. Check your junk folder and make sure it was not moved there. Please contact us if there were any problems with your order.

Orders placed between the 16th and the 20th had "difficulties" at some point while processing the order. As a result, these orders could be delayed up to a week. No conspiracy theories, sorry. (This question will automatically self-destruct.)

Please contact our customer service department at 1-800-420-7002 or 561-228-1223, M-F (9:30am-4:30pm EST). Please have your Order Number ready so that we may better assist you. Please note: orders are shipped within 24 hours during weekdays excluding public holidays.

You counted the weekend or holiday as a business day. For example, if you have to receive the parcel in 2 days, but you placed an order on Friday, you will receive the product on Wednesday, not on Monday.

If you haven't received your order (standard stock items only, shipped via the USPS) within 2 weeks of purchase, your package may have been misplaced or lost in transit. Please call us at 1-888-972-7232 or email sales@yoursafechild.com so we can verify your shipping address and check the Delivery Confirmation number. If lost, we will send out a replacement immediately. If you haven't received your Quantity or Custom order, please track your package on the UPS website at http://www.ups.

If you have not received your order within 5 working days, please contact our customercare department on 01274 706 657, so we can investigate.

Please login and check the status of your order. If your order status is shipped and you see a tracking number, please check with Canada Post as to the status of your shipment. If your order has just recently shipped, it is possible that the Canada Post database will not have it on record. Sometimes it takes time for them to update their information and this can be expected. If you are still concerned about your order, please call us at 1-888-224-9247 and we'll be glad to help.

You should receive an emailed confirmation within one business day of placing your order. Please check your email's spam, bulk or junk mail folder for an email from , with "Your Order Confirmation" in the subject. You may want to add to your email whitelist or "exceptions list", so emails from us won't be marked as spam. (Don't worry, we don't maintain a mailing list or send out unsolicited emails. Our privacy policy is listed at the bottom of this page.)

Approximately, 1 in 500 of our packages gets lost in the post. It is unfortunate when this does happen but we have to rely on Royal Mail once we have dispatched your order. Our standard procedure is that we have to wait 15 working days before the Royal Mail will class your order as "LOST IN POST". We will then send you a disclaimer form to sign and return that you have not received your order.

Unless your product was backordered, which you will know, your order is more than likely in transit. We ask that you allow for the standard delivery time of the selected shipping method you chose. For more information, please visit our Shipping FAQs and Information Page.