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Frequently Asked Questions

What if I have Digital Phone service through Comcast or Cox cable? Will Beamer TV videophone work?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV does work with the digital phone service provided by Comcast and Cox Communications, since they change the signal to analog in the box outside the house. If you can use a V.90 56K modem or fax machine on a phone line, then you should be able to use Beamer TV on that same phone line.

What if I have Digital Phone service through AT&T or Cox cable? Will Beamer Videophone work?

Vialta Beamer, BM80, Beamer TV Video
Beamer does work with the digital phone service provided by AT&T and Cox Communications since they change the signal to analog in the box outside the house, and is therefore compatible with Beamer.

What is the warranty on Beamer TV videophone?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV comes with a standard consumer electronics warranty, which is 90 days labor and one year on parts. Beamer TV will work on international calls between two Beamer TV videophones, or Beamer TV and Beamer. Analog phone lines and NTSC format televisions are required for connections with any Beamer TV. Analog lines are the standard phone service in the U.S. as well as many foreign countries, with some exceptions. NTSC format televisions are standard in the U.S.

Do I need any special equipment or service to use Beamer TV videophone?

Vialta Beamer, BM80, Beamer TV Video
No special equipment or wiring is required. All each person needs is a home phone, a home phone (analog) line and a television (NTSC format) with a RCA jack. Analog phone lines are standard for almost all homes in the U.S. If you are unsure of what type of phone line you have, contact your local phone service provider. NTSC is the only television format in the US and almost all of today's televisions have RCA video jacks.

Will I be charged extra service fees when using Beamer TV videophone?

Vialta Beamer, BM80, Beamer TV Video
No, with Beamer TV, there are no monthly fees, service plans or hidden costs. There are no additional fees associated with using Beamer TV.

What is Beamer TV videophone and how exactly does it work?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV gives consumers the ability to instantly add video to phone calls using their existing home phone and television. Beamer TV works with any home phone (corded or cordless) over any standard (analog) phone line to display live color motion video of the party you're talking to, on your television screen. Simply pick up your phone, call another person who has Beamer TV (or Beamer), and then press the START/VIEWS button on the remote control.

Does Beamer TV videophone work with DSL / ADSL? Do I need a filter?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV will work with the same line as your DSL service, just like your phone. Simply connect Beamer TV on the phone side of the DSL line. However, Beamer TV will not work on your Internet DSL service. Vialta recommends using filters to protect Beamer TV from the DSL modem signal. Beamer TV is designed to pass the Caller ID information to the telephone connected to Beamer TV. Your Caller ID information will show up on your telephone, just as it would without Beamer TV.

Will Beamer TV videophone work if I use a calling card to place an overseas call?

Vialta Beamer, BM80, Beamer TV Video
If you usually have a good audio connection using a calling card, your video connection will be comparable. Cards that offer phone service provided by AT&T, MCI and Sprint typically provide good connections. However, Beamer TV may not work with Voice Over IP (VOIP) calling cards. As an alternative to the calling card, you may want to use a major dial around International Long Distance Service (such as 10-10, etc.), most of which should work well with Beamer TV.

Will Beamer TV videophone work on my college network?

Vialta Beamer, BM80, Beamer TV Video
If the university allows you to bring your own standard home telephone, Beamer TV should work fine with the phone and your television. If the university provides the telephone, you should first confirm with them whether or not their phone system is analog. You may also ask if they can support dial up modems, as that will usually indicate an analog phone system, and Beamer TV should work fine.

Where do I plug Beamer TV videophone into my television?

Vialta Beamer, BM80, Beamer TV Video
Plug Beamer TV into the RCA video input jack on your television, using the 6-foot video cable that comes with your Beamer TV. If the video input jacks on your television are full, you can use a video input on your VCR. If your television does not have a RCA video input jack (usually an older TV model), you can use a RF modulator to connect Beamer TV to your television's antenna input.

Is Beamer TV videophone easy to set up?

Vialta Beamer, BM80, Beamer TV Video
Yes, very easy - from "out-of-the-box" to "up-and-running" in about 5 minutes. Just plug your phone into Beamer TV and plug Beamer TV into your wall phone jack using the phone cords provided. Then plug Beamer TV into your television's RCA video input jack with the video cable provided, and plug in the Beamer TV power adapter.

Is Beamer TV videophone portable? Can I take it on vacation?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV's sleek, ultra-slim design and light weight make it easy to take with you when you travel. Just like at home - Beamer TV works over an analog line, connected to a RCA jack on a NTSC format television (which is the only television format in the U.S.) At the present time, Beamer TV will not work on a PAL or SECAM format television. We also recommend checking with your travel location to ensure that there is an analog line and television with RCA jack available.

During a Beamer TV videophone call, what if I want some privacy?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV has a snapshot feature, which sends a high-resolution video image that is displayed on the other party's Beamer. This feature temporarily halts any new video transmission for as long as you desire, until you press the SNAPSHOT button again.

If I have a Beamer TV, but my friend doesn't, can I still use my Beamer TV videophone to see them?

Vialta Beamer, BM80, Beamer TV Video
Similar to needing two phones to make a phone call, you need two Beamer TV units, or a combination of Beamer TV and another Beamer model, to make a videophone call. (All Beamer models are also compatible with most other H.324 devices.)

Can Beamer Videophone connect to a PC Screen or TV to enlarge the picture?

Vialta Beamer, BM80, Beamer TV Video
this time, Beamer is not equipped with output jacks that enable the unit to connect to a computer or TV screen. However, Beamer TV is especially designed to connect to your (NTSC) Television. Additional information on Beamer TV can be found here: Beamer TV

Why is there no audio output directly from Beamer TV videophone?

Vialta Beamer, BM80, Beamer TV Video
Beamer TV is designed to be used with your TV and your home phone. With audio being transmitted over your phone line, your telephone handset (or the speakerphone on your telephone base) is the best choice for delivering the telephone audio quality most consumers are familiar and comfortable with on a daily basis.

What else do I need to set Beamer TV videophone up outside of the U.S.?

Vialta Beamer, BM80, Beamer TV Video
Remember that Beamer TV requires a connection to a NTSC format television, which is standard in the U.S., and may be available in other foreign countries.
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