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Frequently Asked Questions

Is AIR MILES? part of Hbc Rewards?

Frequently Asked Questions (FAQ's)
Hbc Rewards offers AIR MILES? rewards miles as a reward within the Hbc Rewards program. You can redeem your Hbc Rewards points for AIR MILES? rewards miles whenever you choose, like any other reward. Or, you can signup to have your Hbc Rewards points automatically redeemed for AIR MILES? rewards miles every month.

When will my Hbc Rewards bonus points be converted to Air Miles Reward Miles?

Frequently Asked Questions (FAQ's)
Your Hbc Rewards points are converted to Air Miles Reward Miles on a weekly basis. Please note that the transfer from Hbc Rewards Points to Air Miles can take up to 30 days to reflect on your Air Miles account. A minimum of 40,000 Hbc Rewards points must be redeemed. Points will be redeemed at the rate of 2,000 Hbc Rewards points for 1 AIR MILES? reward mile. Air Miles transactions cannot be reversed.

Can Hbc Rewards Community points be redeemed for Cash, Air Miles or Esso extra points?

Frequently Asked Questions (FAQ's)
No. Hbc Rewards Community points can be redeemed for rewards in the Hbc Rewards Catalogue or any on-line redemption offer and the Gift Card from Hbc. You may e-mail us with your question at hbcrewardscommunity@hbc.com or go to the customer service desk of your local store. Most questions about the program are answered in the program Terms and Conditions. The points you have earned prior to joining the Hbc Rewards Community Program, will remain in your account.

How do I redeem my rewards miles for air travel?

Capital One Rewards Card Offer FAQ
You must purchase your ticket with your Capital One MasterCard to qualify for redemption. The number of miles you need for travel redemption will depend on the cost of the itinerary you choose.

What about airline miles and other rewards associated with these cards?

eScrip - frequently asked questions
The eScrip contributions you earn by using an eScrip registered debit or credit card have nothing to do with the benefits that may be offered by the debit/credit card provider, and you will still continue to earn these benefits from these providers.

Why should I enroll in Hbc Rewards?

Frequently Asked Questions (FAQ's)
Hbc Rewards is one of Canada's largest reward programs, so you have a remarkable selection of exciting rewards from which to choose. Membership is free, and collecting Hbc Rewards points is easy because you can earn points in all of the Hudson's Bay Company (Hbc) family of stores ? the Bay, Zellers, Home Outfitters, Designer Depot and our online store, shop.hbc.com.

Are Hbc Rewards points transferable?

Frequently Asked Questions (FAQ's)
Hbc Rewards points are not transferable or assignable as indicated in the Hbc Rewards terms and conditions, section 17 &18.

Why has the Hbc Rewards Program changed?

Frequently Asked Questions (FAQ's)
The Hbc Rewards program has changed to help you get the most out of the program. It has a new look, and there is now more earning potential. We have also added greater flexibility and we've made rewards more attainable!

How has the Hbc Rewards Program improved?

Frequently Asked Questions (FAQ's)
The program is simpler and easier to understand with just one membership level. 2) Rewards are more attainable. We've lowered the number of points it takes to redeem for all rewards to the old gold level. We've lowered the number of points it takes to get a $25 Hbc Gift Card to 200,000 points. Plus, now you can get a $10 Hbc Gift card for only 80,000 points (Available in store only).

Where and how do I collect Hbc Rewards points?

Frequently Asked Questions (FAQ's)
You can collect points every time you shop at any of the Hudson's Bay Company (HBC) family of stores across Canada - the Bay, Zellers, Home Outfitters, Designer Depot and our online store, Shop.Hbc.com. You can also earn bonus points from our partners.

Where do I change my address for Hbc Rewards?

Frequently Asked Questions (FAQ's)
You can change your address online at Change Your Address or at any Bay, Zellers or Home Outfitters store (see store locator). Please also change the address associated with your Hbc Credit Card.

Can I get an Hbc Rewards card for my child?

Frequently Asked Questions (FAQ's)
No. All Hbc Rewards members must be 18 years of age to participate in the program. Hbc Rewards has, however, many rewards available for your whole family ? including baby needs, toys, electronics, coupons, etc. See the the current issue of the Hbc Rewards Catalogue 2006/2007 (released in October 2006) for the complete Hbc Rewards selection. Or view them online at the Hbc Rewards website, found at www.hbcrewards.com.

Can I still apply if I am not an Hbc Rewards member?

Hbc Financial - Credit Cards
Yes. And If you apply for an Hbc Credit Card or an Hbc MasterCard you'll automatically be enrolled into the Hbc Rewards program if you aren't already - your Hbc Rewards Card will be mailed to you shortly after you are approved for an Hbc Credit Card or an Hbc MasterCard. Yes, at this time you must present both your Hbc Credit Card or Hbc MasterCard and Hbc Rewards Card when making purchases at the Hbc family of stores.

How can I link my Hbc Credit Card or Hbc MasterCard to my Hbc Rewards Card?

Hbc Financial - Credit Cards
If you have an Hbc MasterCard, your Hbc Rewards card will automatically be linked to your Hbc MasterCard. For information call 1-866-640-7858. If you have an Hbc Credit Card which was approved after February 12, 2007, your Hbc Rewards card will automatically be linked to your Hbc Credit Card. If you have an older Hbc Credit Card, call 1-800-263-2599 to link to your Hbc Rewards Card.

How do I redeem my Hbc Rewards points for rewards?

Frequently Asked Questions (FAQ's)
You can redeem your points for rewards online at Redeem Points or in-store (see store locator). Just go to the Hbc Rewards service area in the Bay and Home Outfitters or the Customer Service area in Zellers. You can "pay" for your rewards by points or Points Plus Cash.

What are the benefits of linking my Hbc Credit Card with my Hbc Rewards Card?

Hbc Financial - Credit Cards
Note: All Hbc MasterCard Accounts and all Hbc Credit Card Accounts approved after February 12, 2007 are automatically linked to a Rewards Account) change your address on your Hbc Credit Card or Hbc MasterCard and your Hbc Rewards Card with just one phone call. automatically earn Hbc Rewards points for purchases at participating Esso stores when you use your Hbc Credit Card. Excludes tobacco, alcohol and lottery purchases.

Can I still use my current Hbc Rewards Card?

Frequently Asked Questions (FAQ's)
Can I still use my current Hbc Rewards card? Yes, all cards (Gold and blue) will continue to work. You will still earn Hbc Rewards points on your purchases buy you will be earning at the new points structure. You do not have to get a new Hbc Rewards Card unless you request one.

I would like a new Hbc Rewards Card, how do I get one?

Frequently Asked Questions (FAQ's)
To request a new card please visit the Hbc Rewards Service Desk at any of the Hbc Family of stores. A new card will be sent by mail in 2 ? 4 weeks. Your request cannot be processed online.

How many rewards miles can I earn in a year?

Capital One Rewards Card Offer FAQ
Unlike other credit card programs, there's no limit to the amount of reward miles you can earn in our program.
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