If you have looked on www.ecco-shoes.co.uk and cannot find them amongst our large range, try visiting www.ecco.com and select country of purchase.

Use a slightly damp cloth to remove excess dirt. Dry naturally, away from direct heat. The leather will remain soft and supple with ECCO® Daily Care Cream. For instant shine use ECCO® Shoe shine sponge. Before wearing for the first time, use ECCO® Universal Waterproofing Spray, to help protect them. Use ECCO® Nubuck & Suede Eraser or ECCO® Suede Brush to remove dust and dirt and restore the nap to the shoe. Heavy stains can be removed with a ECCO® Foam cleaner.

Children should be walking by themselves. A first pair of shoes should be very flexible and breathable allowing the foot to move naturally, while keeping it dry and cool.

We are the UK distributor of Birkenstock's only, and run as a company separate to other suppliers and retailers internationally. This means that we cannot refund or exchange shoes purchased abroad. If you wish to return them, you will need to contact the original retailer. We also do not have control over the returns policy of retailers internationally so are unable to influence their decisions.

Contrary to a popular myth, studies have shown that running shoes do not regain cushioning if allowed to "rest" between runs so there is no advantage to alternating the same model of running shoes. Some people choose to run in two different models so that they aren't experiencing the exact same foot-strike run after run, day after day - not a bad idea for higher mileage runners as long as the two models are appropriate for your foot type.

And because style is essential too, we think you'll agree that ECCO shoes look as good as they feel.

Yes, we have contracted with a company by the name of NuShoe .NuShoe is the only authorized renewal company. Nushoe can resole and refurbish your ECCO shoes for a nominal cost. You can contact them via their website at www.nushoe.com or by phone at 1-877-687-4631

Running shoes will be the most important part of your running gear. To find the best pair for you, visit a local running specialty store. Most of these stores are owned and operated by highly experienced runners who can get you into the best shoe for your feet. Many even have a treadmill or running area where you can test out several pair of shoes to find what feels most comfortable for you.

Yes, but leaving them in the same pair of shoes allows them to bed down which will give maximum comfort.

To order online, simply click on the "Add To Cart" button next to the pair(s) you would like. When you're ready, click on the "View Cart" button to proceed to the PayPal checkout. You can pay with a credit or debit card.

Orthotics help to improve bone alignment and biomechanics and can provide protection and comfort, however they do not address the underlying cause. Improving your foot muscles with Foot Trainer exercises addresses the cause and will compliment your orthotics and help prevent re-injury.

The most important thing is to get shoes that fit right and are comfortable, and the best way to figure this out is to try on lots of different shoes and compare how they feel. How a road shoe should fit depends a lot on how you use it. If you’re a serious road cyclist who spends most of your biking time, biking (versus walking a fair amount here and there), you'll want rigid-soled road shoes that fit glove-like on your feet allowing just enough room for toe wiggling.

Because there are a number of insole options, we want to make sure we have the proper one for you. The factory changes the insoles frequently so we need to know which ones you've had in the past to match them with what we have available today. We also want to speak to first-time customers about their feet to make sure we're getting the proper size and style for your unique feet. Each style in the same size fits differently and if we can't fit you, we'll honestly tell you this.

On average, a pair of shoes will last 4-6 months. Some children grow rapidly and will need a pair within 3 months. As the patients growth rate slows, more time can be expected from each pair of shoes.

When you write to us, tell us what you are looking for (i.e. size, color, material, heel height, open-toe, sandal front or keyhole toe, single strap, crossed straps, ribbon closure) and we can request it in our next order .

No. The shoes do NOT have to match. Any 2 shoes in the size range will be priced as listed. Please note "mismatched shoes" on your Order Form.

We are the UK distributor of Birkenstock's; however your contract is with the retailer where they were purchased, so you will need to return them there. We are unable to exchange or refund for shoes that have been purchased elsewhere. We also do not have control over the returns policy of other retailers so are unable to influence their decisions.

A Our system is not configured to ‘reserve’ shoes and you would need to place a new order in order to avoid disappointment.

New Balance strives to construct shoes and other merchandise of the utmost quality and performance, but on a rare occasion a defect pair or item may find its way to your doorstep. If you receive defective merchandise, please fill out the back of the invoice that arrived with your order and call our Customer Care Department at (800) 595-9138. One of our experts will be happy to assist you with an exchange.

Many people choose to alternate their Powerstep®s through multiple pairs of shoes. Because of their durability, this practice can be continued with no problems.