In the unfortunate event that you receive your grandfather clock and it has been damaged in transit, you should contact us as soon as possible, and we will ask you some questions to find out what part is damaged. We will either send you out a replacement part the next business day or, if it is not repairable, we will have your clock picked up and send you a replacement. Because they are packed well, only 2% of our clocks arrive with shipping damage.

We will ship your grandfather clock the same day or next business day. If we get your order early enough in the day before the truck arrives, we can usually get it on that day's truck. If not, it will go out the next business day. Then depending on where you live, it will take 1 to 5 business days for delivery. This will all depend on how far your location is from Hazel, KY. We strive to hurry things along here at our warehouse and get your order filled and our shipments out.

Yes, but it won't take long and is truly simple. The only tool needed is a philips screwdriver to insert 8 machine screws. It will not take you more than 10 minutes from start to finish. There are excellent instructions, and if you have any problem or questions our toll free number is listed on the main page and the "contact us" page of our site. We will be glad to assist.

A3. Our clocks are already assembled and regulated. Setup is detailed step by step and a phone number is provided for assistance with setup. You unpack the clock including all rubber bands and foam packing around the chimes. The only setup required is hanging the pendulum and weights. You then set the time and start the clock. No tools required, just a pair or scissors to clip packing.

A12. If the grandfather clock is in stock it ships within 2-3 business days from the manufacturer. It then is delivered via a trucking company in your area. It usually takes about 10 - 12 days in shipping. Remote areas may take a few additional days. The trucking company then contacts you prior to delivery.

We pride ourselves on packing with great care to ensure the orchids arrive safely. However, if there is severe damage, simply return the order and SouthCoast Orchids will resend replacement immediately.

Your merchandise was checked and confirmed perfect at the time of shipment. If there was any damage during shipping, contact us IMMEDIATELY! Click here to contact us. IMPORTANT! You MUST save all packing materials for examination by the shipper. We will be unable to issue you a refund or exchange for damaged merchandise if you do not follow these instructions.

Note the damage on the Bill of Lading. Save the cartons. Download our Freight Claim Form, complete it and send it to us with photos. We will have the damaged product picked up and returned to us. We will file a freight claim and will send you new product.

The first thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should be clearly noted then signed for by the driver. Notify your carrier or broker of the damage immediately. In most cases the carrier will ask for an estimate and send you payment in 2 - 3 weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a claim.

If damage has occurred, inform the driver that the damage is new and was not on the original bill of lading. The damage should be marked and noted clearly, then signed for by the driver. Next, you should place a call to the carrier. In most cases the company will ask for an estimate for the damages and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and file a claim.

The driver will have an inspection sheet that notes any prior damage when the vehicle was picked up. You should note any new damage on that sheet and get the driver's signature agreeing to the new damage. That will protect you in case of future dispute. The carrier’s insurance will cover any new damage found with that documentation. Once you sign off on the vehicle arriving as shipped with no new damage, you lose your right to claim on their insurance.

A master clock was the controlling center of IBM's Self-Regulating Electric Time System, and it was the source of accurate time -- up to within 10 seconds a month of correct time -- for the various secondary time pieces, such as indicating clocks, attendance and job cost recorders, distributed throughout the system. The "Grandfather" style clocks, either No. 21 (spring-driven) or No.

A14. Just call us and we can send you enhanced images of the clocks you are considering. We will be glad to answer any questions you have. Call us between 10:00 AM and 6:00 EST and we always answer the phone. No answering machines during store hours here.

You bet you can. You are welcome here. We are open every weekday, so you can call anytime to arrange a visit with us. We have a display set up so you can see each of our clocks. You can then choose the clock you want and we will load it up for you out of our warehouse. We have never had anyone come to look at our clocks that did not purchase at least one.

Yes, all of our shipping methods require a signature upon delivery, except APO/FPO addresses. If you are not available, several attempts to deliver the package will be made. You can also pick up your package from the Post Office or the courier's designated location. Instructions will be provided by the courier if you are unavailable to receive your package.

If such rare accidental shipping damage does occur then Contact Us immediately. We understand that accidents can happen during shipping and aren't always avoidable. All our products are cautiously packaged in either Styrofoam, bubble wrapping, shipping "popcorn" or all three depending on the item(s) purchased for maximum protection.

Answer - First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks.

All merchandise is fully insured, so don't worry. If you have problem with any shipping related issues please let us know and we will take care of it.