The most obvious cause is that you've neglected to plug your telephone line into your modem. Double check to make sure it's plugged in securely. A common problem is plugging your telephone line into the wrong jack on your modem. Many modems have two jacks, one for the telephone line and one for a telephone handset. On some of these modems (e.g., USRobotics), you won't be able to get a dial tone or be able to use the modem if you plug the telephone line into the telephone handset jack.

For the modem to work properly, you need to make sure that it is recognized by the operating system. Consult your modem manual to ensure that it is installed properly. In addition, make sure that the phone line is inserted securely into the modem and wall jack. Double click the My Computer icon. Double click the Control Panel. Then, double click on the Modem icon. The type of modem you have should be listed in this panel. See similar questions...

If you have voice mail waiting in your voice mail box, the tones on your phone line that notify you of a waiting message will prevent your computer from detecting a dial tone. To remedy this, turn off the voice mail notification in your voice mail settings. If you do not have voice mail in your voice mail box, make sure that the phone jack is working and that the phone cord is not damaged. See similar questions...

First make sure that no one else is already on the line on a different phone or that another phone isn't off the hook. Check the phone cord to make sure it is connected from the modem to the wall phone jack. Make sure that the phone cord is plugged into the jack on your computer that says "telco" or "line." You may wish to try the other jack as well, because modem manufacturers have been there mislabeled on some modems. See similar questions...

There are two ways to call: via pulse or tone-dial. Servers only understand tone-dial. If you press a key on your phone pad you should hear a peep-tone. See similar questions...

If you are using a cordless telephone, it may not have a normal analogue dial tone, it is more of a buzz. Check to make sure the Ethernet link light on the back of the engin Voice Box next to the 'LAN' port is green and blinking. If you do not get a dial tone, try rebooting your home network. (Power down router/switch; Cable Modem; and engin Voice Box and power back on) See similar questions...

The term Dial-Up refers to an Internet connection over a phone line where you must dial the phone number of an Internet Service Provider. Each dial-up customer shares the ISP's bank of modems with all of the ISP's other dial-up customers, which is a more efficient use of the ISP's resources. When one customer disconnects from the ISP, the Internet Protocol address temporarily assigned to that customer becomes available for the next caller. See similar questions...

See our troubelshooting guide. If you are still having problems, please call our customer service and ask for technical help. See similar questions...

A. First make sure your NetCall Voice Gateway is registered and locked on (the "Light Bulb" icon must be on solid). You have to press the # button on your phones touch pad before you can make NetCall Digital Telephone calls. Also make sure to check your wiring is correct, check the quick installation guide for details. If still no dial tone reboot your modem, then reboot your NetCall Voice Gateway and router if you have one. See similar questions...

If you are a Smartlinx ATA user, ensure that the cables are properly connected and internet connection is properly established. Users should also ensure the IP Phone is registered and currently online. If you need any assistance, contact Matallo Support. See similar questions...

The phone is connected to the blue and red voice ports via RJ11. If you have subscribed for 1 mio Voice service, it should be plugged onto the red port. If you have signed up for a secondary line, it should be plugged onto the blue port. Ensure the mio Box is powered on i.e. the indicator should be green. See similar questions...

Your computer's modem is not receiving a dialtone from your phone line. Possible causes of this error include: Cable not plugged into the computer, or plugged into the modem "phone" connection instead of the "line" connection. See similar questions...

Answer: The file sizes in this system are quite large, so we do not recommend using a dial-up system for VOD. See similar questions...