If the box is not damaged but the product is broken or has missing parts, please contact our Customer Service

When we get our products from our suppliers, we assume that they have made sure that it has all the necessary parts. Everyone is human, though, and mistakes do happen. That being said, if you receive an incomplete part, we will do everything in our power to make sure you get what you need. Depending on the product, however, it may be easier to exchange it out for a new, complete product.

Life Studies only supplies the ants for many of the observatories and we do not have the parts for the observatories themselves. You will need to contact the manufacturer of your observatory directly. Here are a few phone numbers to try: Exploratoy - 1-800-995-9290 Educational Insights 1-800-995-9290 Scholastic Book - (212) 343-4507.

It's a rare occurance, but sometimes these things happen. Fortunately, this is the easiest problem to solve. Just email or call us with the part and part number that's missing and we'll contact the manufacturer. They will then ship the missing part to you at no charge.

If you have received a shipment and are missing parts or you would like to order extra parts? Please contact your dealer's customer service department.

Any damaged or missing items upon delivery should be reported no later than the next business day after receipt and will be replaced at our expense.

We recommend that you allow for at least 1" of clearance on all sides of your display item. For instance, if you have a sculpture that measures 6" L x 6" W x 10" H, you would need a dome or display case measuring at least 8" L x 8" W x 11" tall (one inch on the left, one inch on the right, and one inch above the item). If you need further guidance or if you would like a custom quote on a display case, you can contact us via our contact page.

Due to changes and improvements made to our products, parts are not kept for more than 3 years from the date of manufacture for safety reasons. Parts not found on our Parts page probably means that it has been discontinued. You can always contact Products America at 1-800-772-1041. They sell generic crib parts, and have helped many of our customers out in the past.

Because it is a major component of our Quality Control System to package each shipment carefully based on many years of experience and trucking industry recommendations, concealed damage and missing items are a rarity at SMARTdesks. Nevertheless, damages may occur and on rare occasions items are omitted from the shipment or the wrong item is shipped in error.

We use only container type of shipment for passenger cars (and SUVs). Companies that handle car delivery (loading and shipping cars) make an accurate description of all cargo before loading. Consignee (a company receiving all cargo in destination port) must do the same procedure and produce such description to a client/recipient prior to handing over cargo. With such practice, cases of theft or cargo damage are very rare.

Just as with damaged parts, note which parts are missing, referring to the enclosed parts list. Then give us a call.

We stock a extra supply of cables, hand straps, battery cover doors, quick reference cards etc. Please contact us for further details.

Occasionally, there may be missing parts in the tablature due to inconsistent loading of tablature images by your browser. If this causes a problem, simply reload the lesson page.

If a page does not load completely, refresh the page. To refresh a page, click on View in your browser's toolbar. Then click on Refresh. The web page will begin to refresh. This should solve problems related to missing images or other components.

Yes, We carry and sell replacement parts. All you need to do is access the Qmotions Online Store at: http://www.Qmotionsonlinestore.com or call 1-866-4Qmotions (866-476-6846) and we will have your replacement part sent to you. Qmotions intends to support all major game consoles. Qmotions has released the XBOX version for Qmotions-Golf™ and is now available online or through our authorized retailers.

Firstly, while interchangeability is the feature of STIKFAS™ products, some items are designed to be put together in a certain way. We have the various printed assembly instructions posted here on our website as well for your reference. If there is an item or part that you are not certain what it's for and it is not presented in the product assembly instructions nor in the product images, you can also write directly to us and ask for clarification.