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Frequently Asked Questions

I am a SingTel Mobile corporate customer. Can I register for Easi-ERP on my corporate mobile line?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Easi-ERP is currently not available to SingTel Mobile corporate customers. Registration for Easi-ERP is only available to personal mobile line and vehicle.

Can I register if I am not a SingTel Mobile customer?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Anyone with a valid email account would be able to register to send SMS via Internet SMS Chat Portal.

Do I have to register for Easi-ERP?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Yes. To register for Easi-ERP , customers can dial *377 (*ERP) and follow the instructions stated in the SMS that will be sent. You will be notified by SMS on the status of your registration on the same working day if the registration is made before 5.00pm. For registration after 5.00pm, the notification is on the next working day.

If I register for Easi-ERP, how much do I have to pay each month?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
A one-time processing fee of *$1 is charged to your monthly Singtel Mobile bill upon successful registration for Easi-ERP. There is no monthly subscription charge. You would not be charged for incomplete registration. The one-time processing fee of *$1 would only be charged upon successful registration for Easi-ERP. You would not be charged for unsuccessful registration. The one-time processing fee of *$1 would only be charged upon successful registration for Easi-ERP.

What is Easi-ERP?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
A new collaboration with LTA, Easi-ERP allows SingTel Mobile customers to register to pay their ERP CashCard violations via their SingTel Mobile bill. With Easi-ERP, customers who forgot to insert their cashcards or had insufficient funds in their cashcards would enjoy the convenience of paying for their ERP CashCard violation(s) through their monthly bill at a reduced administrative charge of *$4. * Only $1 out of $4 administration fee is subject to 7% GST

I own more than 1 vehicle. Can I register all my vehicles for Easi-ERP?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
you have completed your registration in the morning, Easi-ERP would be effective after you receive the confirmation SMS on your successful registration on the same working day. ERP CashCard violation(s) incurred after this confirmation would be charged to your SingTel Mobile bill.

How do I convert from SingTel Fixed Line account to SingTel Mobile account?

SingTel.com - Consumer - Products & Services - Telephony & P...
You can convert your Fixed Line account to mobile account by manually go to Update Profile ? Convert-to-mobile and follow the instruction given.

I'm a SingTel Mobile Postpaid customer. Why is my transaction unsuccessful?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
The hi!Card/ prepaid account to be topped up must have been activated before the transaction can be processed successfully.

Can I send an Internet SMS to a non-SingTel Mobile customer?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Only SingTel Mobile customers would be able to receive SMS from the Internet SMS Chat Portal. If you wish to send an Internet SMS to your friend who is not with SingTel Mobile, please logon to :)EAS SMS Station.

Is there a maximum number of Internet SMS I can send to a SingTel Mobile customer?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Each SingTel Mobile customer can only receive up to a maximum of 20 Internet SMS per day. If the SingTel Mobile recipient has received a maximum of 20 Internet SMS in a day, the subsequent Internet SMS will not be delivered to the recipient.

Using GlobalDial 121, can I call a SingTel Mobile/M1/StarHub mobile customer who is also roaming?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
If you use IDD from overseas to call Singapore, you will pay the IDD rates of the overseas operator, plus roaming surcharge. These rates are typically quite expensive. However, using GlobalDial 121 to call Singapore will give you an opportunity to reduce your bills. There is no expensive roaming markup charges to be paid, and you will pay SingTel Mobile GlobalDial 121 rates, which are usually cheaper than the rates levied by the roaming partners.

I have registered an account from my SingTel Mobile phone line. Can I login from any phone?

SingTel.com - Consumer - Products & Services - Telephony & P...
If you are using your mobile phone and have configured the system to remember your PIN, you will be successfully logged in to the system immediately. Otherwise, you will have to enter your 4-digit PIN. You will be prompted to enter your user id and your 4-digit PIN number. The "Remember PIN" setting will not be active on other phones.

I am a SingTel Fixed Line user, can I send SMS to mobile users?

SingTel.com - Consumer - Products & Services - Telephony & P...
You can only send SMS to mobile users (SingTel Mobile, Starhub Mobile or M1) or other fixed line users if you have a Fixed Line SMS phone.

I am an existing SingTel Mobile and SingNet customer. Can I change my existing plans to mio Plan?

SingTel - Generation mio : mio Plan : FAQs
Yes, as long as the remaining services have less than 12 months remaining contract, and you will have to sign up for a SingTel Fixed Line. To be eligible for mio Plan, you will need to have all 3 services under your NRIC. In addition, you will need to meet the eligibility criteria. There are a couple of options for you to convert your existing services to mio Plan: a. Your father can sign up a new SingTel Mobile line under his name to qualify for mio Plan.

Can I use the Internet SMS Chat Portal to SMS a SingTel Mobile customer who is travelling overseas?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
The intended SingTel Mobile customers would be able to receive SMS overseas if he/she had subscribed for AutoRoam Service or Pay-As-U-Roam Service, depending on overseas mobile service provider's support.

Where do I find the corporate site of SingTel?

Careers@Singtel - Frequently Asked Questions
The corporate site of SingTel is http://www.singtel.com.sg. Alternatively, you can click on the corporate site button on the top panel of Careers@SingTel.

How is this different from SingTel Mobile Mail?

SingTel.com - MNC - Products & Services - Mobile - Wireless ...
Push Functionality - Unique to mobile emails that 'pushes' any incoming email to the BlackBerry handheld. Proprietary Devices - Uses the BlackBerry devices with its own interface. Easy for administration & troubleshoot as it is essentially one type of device. However, have a roadmap towards multiple devices such as mobile phones and integrated PDAs. Multiple Devices - Users can use their existing Microsoft PocketPC or Palm integrated PDAs such as XDAs and Treos.

What is SingTel Fixed Line?

SingTel - Generation mio : mio Voice : FAQs
SingTel Fixed Line is an analogue voice service that is offered currently and used by all customers locally. Currently, SingTel Fixed Line customers are charged monthly for traffic usage in addition to a quarterly subscription fee; whereas mio Voice customers will be able to make unlimited local calls at a fixed monthly subscription fee. Customers can choose to sign up for SingTel Fixed Line service in addition to mio Voice.

Is PAUR available to all SingTel Mobile customers?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
Note: Only non-business registered customers above age 21 years are automatically provided with PAUR.

Is this service available to all SingTel Mobile customers?

SingTel.com - Consumer - Products & Services - Mobile - Roam...
Yes, this service is available to all SingTel Mobile customers (including hi!Card/Prepaid Mobile Card customers), provided that it is supported by the overseas operator's network. Please click here for the list of supported networks.
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