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Frequently Asked Questions

Is the SURFboard cable modem compatible with cable modem equipment from other manufacturers?

SURFboard® General Frequently Asked Questions
Yes. All Motorola SURFboard cable modems are built to comply with the Data-Over-Cable-System-Interface-Specification (DOCSIS®) interoperability standard. Click here for more information about DOCSIS® from Cable Television Laboratories, Inc. (CableLabs®). In fact, Motorola received its first CableLabs® certification in May 1999.

What comes with my Motorola SURFboard cable modem?

SURFboard® General Frequently Asked Questions
Quite simply, virtually everything you need to begin surfing the Web with your computer. Included with your SURFboard cable modem are Ethernet and USB cables, power cord, an Installation Assistant CD-ROM including USB drivers and User Manual.

Is my data secure with a Motorola SURFboard cable modem?

SURFboard® General Frequently Asked Questions
Motorola SURFboard cable modems use some of the latest data encryption technology to help minimize security risks for your data. However, a little extra caution never hurts. We recommend you turn off your file- and print-sharing options when you're not using them and carefully review any other security precautions your service provider might recommend. Also, the Motorola SURFboard cable modem provides a top-mounted standby button for enhanced security.

How do I turn off the firewall in my SURFboard cable modem?

SURFboard® General Frequently Asked Questions
The Motorola SURFboard cable modems (with the exception of the SBG900) do not have a firewall built in. If you are experiencing issues loading web pages, you may want to check your computer for any third-party Internet security software.

How does a SURFboard cable modem work?

SURFboard® General Frequently Asked Questions
The cable TV system plant dedicates a standard cable TV channel for data transfer of Internet and multimedia services. A computer equipped with a SURFboard cable modem is then connected to the cable TV system network using the same type of hook-up used for a television. The SURFboard cable modem receives information carried over the cable TV network and passes it through to the computer via USB or a standard 10/100Base-T Ethernet interface.

Can I hook up a SURFboard cable modem to broadband cable routers?

SURFboard® General Frequently Asked Questions
Yes, as long as the broadband router supports the DHCP client option for the connection to the cable modem. All SURFboard Cable Modems function as bridges (with the exception of the SBG900). They do not support any type of address translation. The SBG900 does support Port Address Translation in addition to many other networking features. For more product information, please click here.

I have more than one computer. Do I need more than one Motorola SURFboard computer modem?

SURFboard® General Frequently Asked Questions
No, if your computers are connected via a network, one Motorola cable modem will support up to 32 computers. But you will need additional networking equipment such as our Wireless Broadband Router, Wireless Access Point or the Ethernet Broadband Router.

Which computers and operating systems are supported by SURFboard cable modems?

SURFboard® General Frequently Asked Questions
The Motorola SURFboard cable modems run with any computer that supports USB or Ethernet interface, including PCs, Macs, laptops, and workstations. SURFboard cable modems are compatible with any operating system that runs on these computers as long as the operating system supports TCP/IP (such as Macintosh® OS, Windows® 95/98/NT/2000/ME/XP, Linux®, and Unix®). As you may already know, USB is not supported with Windows® 95 and NT.

Do Motorola SURFboard cable modems support satellite delivery systems?

SURFboard® General Frequently Asked Questions
The current products do not support satellite delivery directly, however, the cable modem can be connected to a satellite receiver that can output a data stream over Ethernet.

What is a cable modem?

Cox HSI Forum FAQ - dslreports.com
A cable modem is an electronic adapter that permits a personal computer to receive Internet data from the high-speed information resources of a cable television system. Cable modems permit personal computers to receive Internet information at rates of up to hundreds of times faster than typical, consumer market telephone modems. A cable modem attaches to a personal computer through a network interface card (NIC) installed inside the computer.

Can I still watch cable TV while using my Motorola cable modem?

SURFboard® General Frequently Asked Questions
Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet. Depending on how many TVs you have connected to the cable coming into your home, you may also be in need of a Signal Splitter to allow more cable connections to areas within your home. Click here to learn more about our Signal Splitter and Signal Booster products. Currently, most Internet service providers do not provide cable Internet access.

Is there a cable modem in your future?

Ars Technica: News Archive
Caesar's the only p1mp in the Ars group hooked up on cable, which is why he rules the Ars staff Quake II DM matches now. Anyway, for those of you lucky enough to live in an area where cable modem service is available or is coming soon, head on over to ZDNet's Cable Modem Guide. It's not a bad little piece on those modems we all love (and many lust after). -Panders A loyal reader by the name of Interboy e-mailed me this morning to report that his attempt to follow yesterday's link to Winamp 2.

Can't I just get a DSL line or a cable modem and host the site or my own computer?

Web Hosting Universe -hosting FAQ host frequently asked ques...
Sure, you could do that, but it's not a good idea for several reasons. First, a vast majority of ISPs won't let you legally use a residential cable modem or a DSL line to host a public server. You would have to get a more expensive business package. Second, ADSL and cable lines usually have lower upstream bandwidth than downstream bandwidth, so your site may appear to be sluggish under heavy traffic. Third, DSL and cable lines have a much lower reliability than dedicated T1 or better lines.

I cannot log in to my VPN server at my place of employment. Is this a problem with my cable modem?

SURFboard® General Frequently Asked Questions
No. If you can bring up web pages and get your e-mail when using the cable modem, but cannot authenticate with your VPN server, it could be something with the VPN server. You will want to contact your employer for further details. No. The newest firmware version out for the SB4220 and SB5100 support a feature called NACO (Network Access Control Off). This feature allows the cable provider to easily determine if a cable modem isn't provisioned properly or has been disconnected due to non-payment.

Do oil burner manufacturers recommend the use of Bioheat® fuel with their equipment?

Biodiesel.org - Home Heating Oil
this time the emergence of Bioheat® fuel is much too new for burner manufacturers to comment on. However, in work accomplished throughout the northeast, organizations like Carlin, Beckett and Power Flame (notable burner manufactures) all are reviewing Bioheat® fuel. Bioheat® fuel appears to have little or no negative impact on a burner’s performance while providing emissions, sulfur, lubricity, global warming and health benefits.

How should equipment manufacturers communicate with the IGS?

IGS FAQ
The Network Coordinator at the Central Bureau, igscb@igscb.jpl.nasa.gov can be your point of contact any time you are not sure where to turn.

Is my Tomcat/Thomas Lighting truss compatible with those of other manufacturers?

TMB FAQ
Yes and No. While there are several brands of truss that will intermate - the holes match up - the mixing of truss from different manufacturers is never recommended because of liability issues.
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