Contact customer service at 760-864-7410 or cs@blueribbonent.com. You will need your order number handy. Tell the customer service representative what the problem is with the product, and we will ship a replacement to you. In some cases, we will also include a prepaid return shipping label for the defective product. Simply put the defective product into a brown box, seal it, and apply the label. You can then give the package to your letter carrier or drop it off at your local post office.

A defective product is one that is considered reasonably dangerous for its intended use. "Reasonably dangerous" is determined by weighing the products benefits against its potential risks. If the risks are greater than the benefits, the product can be considered defective. The defectiveness of a product may also be established by showing the product was dangerous beyond "consumer expectations."

Answer: You will need to obtain a RMA (Return Merchandise Authorization) from KVM Galore in order to return a product. Click here for detailed instructions on the things you need to do in order to return a defective product. Answer: Refuse delivery. If you have already accepted delivery -- notify us immediately by writing to us via our contact form. Click here for detailed instructions on the things you need to do when the product you've received is damaged.

Please contact us through Tech Support or by calling 704-399-4276; faxing us at 704-393-5628; or e-mail at sales@ussupplyinc.com.

If a product is defective and you notify us within seven days of the invoice date, we will replace it for you. No credit or refund will be issued. After 7 days, the manufacturer's warranty process must be followed. All returns must be accompanied by a packing slip and a Return Authorization Number, which you will receive when you notify us of the defective product.

We recommend that you allow for at least 1" of clearance on all sides of your display item. For instance, if you have a sculpture that measures 6" L x 6" W x 10" H, you would need a dome or display case measuring at least 8" L x 8" W x 11" tall (one inch on the left, one inch on the right, and one inch above the item). If you need further guidance or if you would like a custom quote on a display case, you can contact us via our contact page.

If this should occur, you must notify us the same day of its receipt by you and let us know what occurred. Please call us at 1-888-878-7353 as soon as possible.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

SoftwareOutlet.com will replace defective software with the same product only (*subject to availability).

If your merchandise arrives damaged, please contact us within 24 hours of arrival by contacting us via our Support Ticket System. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays. If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Pokerbargains will file the claim with the carrier.

You can send us an email and report the damage. We will then guide you to return the damaged or defective items ,and we will make a new replacement to you. If the case, we fail to replace, we will give you a refund excluded postage. Processing your return usually takes 2 business days from the day we receive the return products.

We will be happy to replace or refund the defective item. We will refund the postage for shipping the defective product back to our store, but we will not refund the original shipping charges.

In the event the reward item received is damaged or has a manufacturing defect, Cardmember can call OCBC call center at 1300-88-5000 to report the defect and/or return the goods to the address below within seven (7) working days from the date of receipt. Any claims after the seven working days’ period will not be entertained. Cardmember is not allowed to change this item for a different type of item.