No panic! The nice UPS or DHL driver will come 3 days in row again and try to handover your parcel or at least they will leave you a note where to pick it up.

Answer We will ship your order according to the shipping option chosen by you at the time you placed the order. In most cases, you are not required to be physically present at the time of delivery. The carriers, USPS or FEDEX will deliver packages without requiring you to be present there unless your shipment is unusually large or if the package is Insured.

Please contact us immediately at 1- 800-247-4213 if you have not received your medication in 21 days after the placement of your order. We will either reship or fully refund your payment in case lost/misplaced shipments.

All claims on apparent or concealed shipping damage to the mantel must be reported to Old World Stoneworks within 7 days of delivery. Old World Stoneworks will replace any broken stones to you at no charge usually within 10 days. Please save all broken stones and all packaging material so we can make a claim with the freight company.

Customers are often not at home when their delivery arrives. This is not a problem. Ideally you should leave an address where the parcel can be signed for. But if you don't think you'll be in, don't forget to fill in the special delivery instruction box so the courier can leave it in your porch, by the back door etc. For smaller packages, some people just have it delivered to their work address, a friend or neighbour or even a local shop.

Answer: We will have it delivered by truck and our professional service and installation team will assemble it, block it, anchor it, and set it up on the lot. If it is a multi-section home, the sections will be joined at the site.

If Damage is unacceptable to you, please refuse the shipment and the carrier will return the shipment. then contact us and we will have another shipped out to you.

Not necessarily. Items shipped UPS, FedEx and USPS will usually be left at your door unless you request otherwise. Large items such as treadmills and home gyms, shipped via motor freight will require someone to be present to receive and unload the delivery. The carrier will call you ahead of time to make an appointment for delivery.

More than likely the driver will not wait. The driver will be dispatched for the following day, which delays your service. You will be assessed a fee if the carrier charges FreightZoom for the dedicated pickup. Truck companies make their deliveries in the morning and pickups in the afternoon.

For security reasons (and insurance coverage), we ship all parcels via Signature Required Track and Trace Packs only, so CourierPost will not leave the parcel. However, they will leave a card to call if you are not in when your parcel arrives.

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.

If your item is damaged, please contact us immediately for further instructions: email info@laurenscherr.com and reference your order number.

Personal belongings (accompanied or unaccompanied) are exempt from customs duty. Collecting your shipment basically involves the following steps: What documents do I need to bring with me? Click here for a checklist of the important documents to bring with you. For safety we recommend that you bring them in your carry-on luggage. Plus, a number of these documents are needed the first day of Orientation so keep them in an easy to get at location.

In most cases, the driver will not be able to wait for your shipment to be prepared. The driver will be dispatched for the following day, which will cause delays in your service. If the carrier charges Shippersfriend.com for the attempted pick-up, then those charges will be passed on to the shipper. It is best to ensure that the shipment is ready to go at the time you schedule your shipment with Shippersfriend.com.