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Frequently Asked Questions

My ISP drops my connection repeatedly. What can I do?

FAQ
If possible, get a different ISP, preferably a national provider with good customer support. Many local ISP's do not have good equipment and will continue to drop your connection. If another ISP is not available, contact an Instructional Technology Consultant (ITC) about obtaining a program that will run in the background and repeatedly "ping" your ISP while you are online to try to prevent it from disconnecting.

Who is your ISP?

CirtexHosting - Affordable and Quality WebHosting - Frequent...
We're currently running BGP4 (border gateway routing protocol) with various ISPs to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the others. If one line gets congested, it will load balance the traffic. Please visit our About Page.

My ISP dropped my connection during a blackboard online exam. What do I do?

FAQ
You will need to contact your instructor or a member of blackboard support to have the exam reset if it was not transmitted properly.

Question: Why does the program say "Waiting for Internet Connection" after connecting to my ISP?

WebText Reader - F.A.Q.
Answer: Sometimes you don't immediately get an Internet connection after connecting to your ISP. When you hear the "Waiting for Internet Connection" message, WebText Reader is actually waiting for a connection before it attempts to access a web site.

I have a slow internet connection. Can I use a 3rd party ISP to distribute my content?

Frequently Asked Questions
The system is compatible with any set top box that offers a Web-Browser and full Windows Media compatibility. The content available to users is based upon the restrictions imposed in the HTML-based Administration Area. Alternatively, Links can be published to open content directly in Media Player.

Problem: My ISP has added Authorization to the login and now I can't make a connection?

AWeb Problem Solutions
To add PAP/CHAP authorization for a PPP connection you need to do two things, revise your ppp0.config file and add a PAP.pswfile. This will essentially verify your login parameters in the dialscript to the ISPs server when it requests authorization. serial.device 0 115200 IPSTR=0.0.0.0 CD 7WIRE MTU=0 NOID NOVJC LOG=30 REMOTEIP=1.1.1.1 PAP=RAM:ENV/SANA2/PAP.pswfile,yourID DIALSCRIPT=s:yourscript.

What's an ISP?

Orange Setup
ISP is an Internet Service Provider, for example Freeserve, and an provides you with a connection to the Internet. You may have several email accounts, but only one ISP. When you use Orange GPRS to access email or the Internet, Orange acts as your ISP.

What are isp's?

FAQS
These offers change from time to time and are usually announced through our email newsletter, Mountain Valley Views.
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