If an employee is overpaid, when the refund is received, the credit will be noticed on the Organization’s Suspense Account. To correct: Initiate a Credit Distribution Adjustment to move the credit to the appropriate PTAEO. Click here for instructions.

When an individual is invoiced for an overpayment, and etc., the refunded amount is credited to the organization's suspense account. An LD adjustment must be initiated to move the credit to the appropriate PTAEO.

The organization suspense account is defined with a unique project number used only for labor suspense charges for each organization. Charges are applied to the Organization Suspense Account any time the IS cannot find a schedule for an employee for the current pay period or any portion of the schedule is inactive - either at the employee assignment level or at the Organizational Default Labor Schedule level.

The Organization Suspense Account is a clearing account for all distributions that have failed to process at the employee and/or organization level. This account must be monitored closely and all charges and/or credits must be moved by initiating an LD adjustment.

No schedule at the employee level AND no Org Default Labor Schedule; the complete pay period has not been covered either at the employee level or in combination with the Org Default Labor Schedule level; schedule is less than 100%; project is in workflow, transaction controls has been applied. The project and award must be in an ‘approved” status when the payroll is processed.

Every organization has a unique project number used for LD suspense charges only. Run the Discoverer report IS.LD_Suspense Projects and Awards

The easiest way to find charges to suspense is to routinely run the Discoverer report IS.LD.Pay and Distribution Adjustment History. Move the suspense project number to the first position in page items. View all charges and/or debits to the suspense project.

Inactive logins (logins not associated with any active domains) will automatically be removed after 30 days on inactivity. Users who have added domains will need to remove those domains from our service before the login can be removed.

It depends on who you want to add and what level of account responsibility they will take. We advise that you give us a call to determine whether your account is eligible to add a new user. There is no fee to add a user to an account.

Call the number on the back of your card to submit your request to close your account. Please note that the membership fee and all applicable fees will continue to be charged to the account until it has a zero balance and has cycled. Once the account is closed it cannot be reactivated. If your account is a Rewards account, you will not be able to redeem any previously accumulated points once the account is closed.

We will either call to notify you that your return has been made and the credit has been issued or e-mail you if we are not able to reach you by phone. In most cases the credit will not show for up to two billing cycles. TO BUY BY TELEPHONE, FOR HELP, OR IF YOU HAVE A QUESTION Please enjoy your visit. If you have any questions don't hesitate to click the 'LIVE HELP' link or call us.

Using the organization default labor schedule is a keying and maintenance shortcut for labor schedules. An organization default labor schedule is defined at the organization level. This eliminates the need for an individual labor schedule to be entered for each employee in the organization. Only the labor schedules that differ from the organization default labor schedule need to be entered for the employee. The organization suspense account is defined at the organization level.

First Command Bank does not remove account holders from a joint account. Call Customer Service at 888.763.7600 to close your joint account and open a new account in your name only.

You can make a balance transfer request online if you already have a Capital One credit card. It only takes a few minutes to complete the request. Read more about balance transfers.

Customers with the Business Platinum No Hassle Miles Card with Advantage 60 will be unable to view their statement online at this time. However, they will be able to register for OAS, pay their bill and see recent activity online.

If you suspect fraudulent account activity or your card was lost or stolen, please call us immediately at 1-800-955-7070 to report the issue. If you are a Small Business credit card customer, please call us at 1-800-867-0904.