a security measure, PINs are not kept on our system. Therefore if you forget your PIN, a new one can be obtained at a TD Canada Trust branch. Please note, PINs for U.S. Dollar Visa Cards cannot be selected at a TD Canada Trust branch. If you require a PIN for your TD U.S. Dollar Visa Card, please call 1-877-983-1871.

Your personal number (PIN) is initially set as your birth date, using the MMDDYY format. If you don’t remember your current PIN, you must request a new PIN in person at the BCC Student Service Center in B125 on the main campus or the main desk at North Campus. Your personal number (PIN) is initially set by Human Resources and is different than your student PIN. If you don't remember your current PIN, please contact Human Resources at (425) 564-2274.

If you have lost or forgotten your PIN, you will need to go to the nearest branch and request a new PIN. While this may be an inconvenience to you, it is for your protection. Your PIN will be reset by an authorized customer service-rep. Only the cardholder can request the PIN. No one at the bank knows your PIN.

You will not be able to retrieve your old PIN, but if you call the automated response line at 1-800-955-7070 and follow the prompts, you will be able to create a new one right over the phone

You will need to report in person to the Scheduling Center, located in Clark Hall, to have the PIN reset. You will be asked to produce a photo ID card to prove your identification.

The default PIN is 123456. After your first deposit, access your MLS account as soon as possible to change your PIN from the default setting to one of your choice.

When a new card is sent to you a new PIN will be sent automatically, except where the new card replaces an expired card. If you wish to use a different number for your PIN you must visit a Personal Financial Centre to change your PIN. You cannot change your PIN over the phone, at an ATM or another financial institution.

If you would like to request a PIN or have forgotten your PIN simply call HSBC MasterCard Customer Care at 1-866-406-HSBC (4722) to have a PIN mailed to you.

You must use a numeric PIN for this purpose, since the TeleBranch 24 system only accepts numbers. Your PIN will be 4 digits long. We suggest that you not use numbers that are part of your birthday, address, phone or social security number to prevent someone from guessing your PIN. To change your PIN for both Account Access and TeleBranch 24, click on the User Options icon. Then go to the Change Password option.