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Frequently Asked Questions

Will Wireless Sync work with the Verizon Wireless Quick2Net (IS-95) service?

Answers to FAQs
No, Wireless Sync will only work with NationalAccess (1XRTT) service today. Wireless Sync will support BroadbandAccess (1X-EVDO) service when BroadbandAccess-capable PDAs and Smartphones are available. No. You must upgrade i700 or i600 device to the Windows Mobile® 2003 software before installing the Wireless Sync client. Visit vzw.smithmicro.com/Samsung to upgrade your Samsung i600 or Samsung i700.

How does Verizon Wireless EasyPay service work?

Answers to FAQs
When you choose Verizon Wireless EasyPay service, there's no credit check, deposit, or long-term contract. Using Verizon Wireless EasyPay service is simple, too. Once you've activated your service, just make a payment every 30 days to keep your account active.

How does Verizon Wireless INpulse service work?

Answers to FAQs
Verizon Wireless INpulse service is a wireless phone service where you pay for your calls in advance. There's no credit check, deposit, or long-term contract. Using Verizon Wireless INpulse service is simple. To keep your service active, just refill your account whenever your minutes get low or before your expiration date.

How do I purchase Verizon Wireless EasyPay service?

Answers to FAQs
You can purchase our EasyPay service by shopping online or at more than 1,900 convenient Verizon Wireless retail locations nationwide.

Can I use an existing phone with Verizon Wireless service?

Answers to FAQs
We can activate your existing phone provided it is compatible with our CDMA (Code Division Multiple Access) digital network. Although a wireless phone may be compatible with our network, we cannot guarantee the equipment's performance nor can we honor the manufacturer's warranty on wireless phones not purchased through Verizon Wireless or its authorized agents. If you are not sure if your handset is compatible, please call our Verizon Wireless Sales Department at 1.800.2.JOIN.IN (1.800.256.

How can Verizon Wireless customers reach customer service representatives?

Answers to FAQs
Customer service is available by calling 800-2-JOIN-IN (1.800.256.4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment.

What phones can I use with the Verizon Wireless INpulse service?

Answers to FAQs
A dual-mode or tri-mode CDMA GPS-compatible handset is required for Verizon Wireless INpulse service. Most CDMA cellular phones are compatible with our network. To determine if particular phone is compatible with our network, you can view the current list of wireless phones that are available on our Phones page, or you may contact us online by visiting Contact Us.

What kind of training do Verizon Wireless customer service and store representatives receive?

Answers to FAQs
Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products.

What features are available with my Verizon Wireless EasyPay service?

Answers to FAQs
Verizon Wireless EasyPay customers can enjoy Voice Mail, TXT Messaging, Caller ID, Call Forwarding, Call Waiting, 3-Way Calling and No Answer / Busy Transfer. Some features may not be available in all areas. Airtime and other charges will be incurred when using these features.

Can I use an existing phone with Verizon Wireless EasyPay service?

Answers to FAQs
We can activate your existing phone provided it is GPS-capable and CDMA-Compatible (Code Division Multiple Access). To determine if your phone is CDMA-Compatible, go to Contact Us and Email us your Electronic Serial Number (ESN) or Mobile Equipment Identifier (MEID) and we will reply with its compatibility. (The ESN or MEID is located behind the battery on the back of the phone.) You may also visit one of our Verizon Wireless Communications Stores.

What are the different sync signals and how they work ?

ePanorama.net - Circuits
Currently, most TVs and computer monitors are still based on the Cathode Ray Tube (CRT) as the display device. Normal video monitor uses raster scanning to draw the picture to the catode ray tube. The electron beam moves in lines, from left to right and from top to bottom. When the beam reaches the end of a line, it returns at greater speed to its original starting point. When it goes back, brightness is suppressed for a split second.

What is Wireless Sync?

Answers to FAQs
Wireless Sync provides wireless synchronization of email, calendar, contacts, and tasks between a desktop PC and a wireless mobile device. Additional information about Wireless Sync can be found on the Welcome CD found in the box with Verizon Wireless mobile PDAs and Smartphones. Visit the Wireless Sync website for more information or to setup your account.

Will Wireless Sync work through my proxy server?

Answers to FAQs
If your company employs a proxy for outbound-initiated Internet traffic (TCP ports 80 and 443) there are settings in the Wireless Sync PC Monitor that need to be set based upon your company's environment. Some companies may also use separate proxy servers or require user credentials if HTTP requests come from applications other than Internet browsers.

How does Verizon Wireless help ensure its customer service efforts perform at the highest level?

Answers to FAQs
In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations.

Can the Ddvice be located when outside the Verizon Wireless Enhanced Service Rate and Coverage Area?

Answers to FAQs
When the device, using Field Force Manager, is outside the Verizon Wireless Enhanced Service Rate and Coverage Area the service will still attempt to gather GPS and will store performed actions on the device until the device re-enters the Verizon Wireless Enhanced Service Rate and Coverage Area at which time the information stored on the device is sent to the Field Force Manager server and then uploaded for viewing on the Field Force Manager Web Portal.

What is the Verizon Wireless Welcome Call?

Answers to FAQs
When customers sign up for or change an existing Verizon Wireless service plan, they receive a Welcome Call from a Verizon Wireless customer service representative. The customer service representative reviews the service plan they have chosen, discusses features of the service and answers any questions that the customer may have.

How many Verizon Wireless Communications Stores are there?

Answers to FAQs
There are 2,300 Verizon Wireless Communication Stores located across the country including Verizon Wireless Communications Stores within Circuit City stores. The stores provides customers with face-to-face access to Verizon Wireless' highly trained customer service representatives and enables Verizon Wireless to deliver a consistent customer service experience to its customers.

How many call centers does Verizon Wireless have?

Answers to FAQs
To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 30 call center locations.

Will the iPhone be available through Verizon Wireless?

Apple iPhone Information: A FAQ on the iPhone
Cingular obtained a multi-year exclusivity on the iPhone before Apple started work on the project. It's an exclusive multiyear agreement, which means no other carrier will be able to sell the iPhone through 2009. Cingular is a GSM-based network, so Apple would also have to develop a CDMA based iPhone to be compatible with Verizon Wireless. Depending on the popularity of the iPhone, you can expect Verizon Wireless to pursue an agreement with Apple when the exclusivity ends.

What are Verizon Wireless' Surcharges?

Answers to FAQs
Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a Regulatory Charge (which helps defray costs of various regulatory mandates, including government number administration and license fees) and a Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) to recover costs imposed on us by the government to support universal service, and may include other charges also relat.
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