If this should occur, you must notify us the same day of its receipt by you and let us know what occurred. Please call us at 1-888-878-7353 as soon as possible.

Please don't hesitate to get in touch with us if your product arrives damaged, remember to include your order number in your communication. If the box is visibly damaged upon receipt please ask the courier to acknowledge this in their delivery manifest.

Please examine your order as soon as it arrives and contact us right away to report any broken or defective items. If an item is damaged during shipment or defective on arrival, save all packaging and contact us immediately to have it replaced free of charge. If the item needs to be returned to us, we will pay the return shipping.

You will need to call us immediately. As long as you have kept all of the original packaging we will accept the return and you will be shipped out a new one. When you call us we will give you an RMA number to write on the return package. We will not accept returns without an RMA number on the package. For more information regarding this, please read our return policy.

If you receive defective or damaged media, simply return it with a written explanation of the problem and we will replace it without charge. Proof of purchase required (packing slip or invoice). Ship returns to this address:

Each product is carefully checked before shipping. In the unlikely event it arrives damaged, we will replace the product or refund your money. Please see our Refund Policy for information on how to report a damaged product and initiate a return.

Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc.

Please inspect your order upon delivery. If for some reason it is damaged please note it on the bill of lading and refuse delivery of shipment. Please contact us immediately at (714) 556-9898 or via our Customer Care form. Cool Sofa is not responsible for any order issues not originally recorded on the bill of lading. In the event of receiving damaged goods we will process a replacement order at no charge.

Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify the shipping company and us immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to the shipper immediately. Pictures are required in the event of hidden damage.

Any product containing glass bulbs is at risk of shipping damage. Our shipping containers are highly developed and heavy duty, but yes, there are times when damage does occur. In the vast majority of cases, this is simply a broken bulb(s). Our long-standing Arrival Guarantee policy is to immediately ship the replacement bulbs (or any other part if necessary) at no cost to the customer. We ask that the customer make the repairs on site. Solarc reserves the right to request proof of the damage.

If you have received a damaged or defective product, please immediately contact and report the damage to a customer service representative at (323) 232-1600 Mon-Fri from 9 am to 6 pm PST for assistance and instructions for returning the product. If you would like to have the same item or a replacement item sent to you, GoAcuzone will pay the shipping cost to send it. The replacement order will be sent via Standard UPS Ground delivery.

If your repair product arrives DOA, damaged or not working properly, please call the toll-free Technical Support Line for assistance at 1-866-473-6363. back to top

This doesn't happen often.......but when it does, my office manager, jumps right on it. All I ask is that you make sure you count the boxes, check for any damage, and make sure you get the truck driver to sign what the damage was before you sign the bill of lading. I promise, once you have followed this procedure, Dottie will have whatever was damaged replaced on the next truck out to your town. I want my customers happy.

We need you to contact us within 10 business days. If the damage is significant, the freight company will send an inspector to your location to assess the damage. As all freight is shipped DDP (Cost of Goods, Insurance, Duties and Freight), you are covered for the damaged materials. In the unusual circumstance that the product is unsatisfactory, you will need to send us a sample of the defective product, a count of the defective units, and we will forward the samples to the factory.

We inspect all items prior to shipment. We insure each item but we are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 1-800-PICKUPS, FEDEX or the US Postal Service) immediately. DO NOT RETURN THE PACKAGE TO US, but do contact us and let us know that there is a problem so that we may follow up with the carrier.

A defective product is one that is considered reasonably dangerous for its intended use. "Reasonably dangerous" is determined by weighing the products benefits against its potential risks. If the risks are greater than the benefits, the product can be considered defective. The defectiveness of a product may also be established by showing the product was dangerous beyond "consumer expectations."