No. We cannot recover your encryption key, this is chosen and set by you and is maintained by you and your system, making it invisible to us and anyone else for that matter. top

Before any information is uploaded into your CopySafe, it is automatically compressed and encrypted. You will have a password, also called an encryption key, for accessing your data. It is the only way to decrypt your files after retrieval. It is very important to notate this password/key and keep it in a safe place for future reference.

No problem! Just click Forgot your login? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes. If you have changed email addresses and cannot receive the auto-email username/password reply you may call us at 416-628-1072 for assistance. Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password.

The story begins: When Julius Caesar sent messages to his trusted acquaintances, he didn't trust the messengers. So he replaced every A by a D, every B by a E, and so on through the alphabet. Only someone who knew the ''shift by 3 rule could decipher his messages. A cryptosystem or cipher system is a method of disguising messages so that only certain people can see through the disguise. Cryptography is the art of creating and using cryptosystems.

Very Important. Without it, your backup data will remain encrypted and unreadable. All data that is selected for backup is encrypted before leaving your computer. We have no way at all of reading this information should you lose your encryption key.

If you need to change your password or encryption key, select either the Change Password or Change Encryption Key buttons from the application that is also supplied by Your-Data. Changing your encryption key involves intensive processing on our servers and may take several minutes. It should therefore not be done unless your encryption key was compromised.

DigiVault, security is of utmost importance. Therefore, if you misplace your 'encryption key' we will be unable to restore any of your data stored on our servers.

We cannot help you if you lose your Personalized Encryption Key. Your encryption and decryption key is designed for your security. If you do not have access to the original software and do not have the printed page that you were prompted to print during the installation, then you willl not be able to access your backup! With 128-bit AES Encryption there is no "reset" key.

This depends on the server software and browsers used. Modern browsers and servers (from 2000 onwards) encipher the data with 128-bit, thus guaranteeing a very high degree of protection. When you are purchasing a SSL certificate, make sure it is suitable for this 128-bit encryption. This way, you provide visitors to your website with optimum protection.

Since data never leaves your computer unencrypted, you must have your password/encryption key to recover any files. If you have lost your password/encryption key, e-mail us at support@eCopySafe.com

Encryption garbles your data by using irreversible mathematical functions. It is simply the encoding of data so that it cannot be read by anyone who does not know the password that decodes it.

Your key is available through Share-It. You can log into your Share-It account and get your key by going to www.shareit.com, choosing 'Customer Service', and then clicking the Login button.

No. The Accounts Receivable Office cannot provide student organization information over the phone. One of the signers of the AR documents must come into our office and show a photo ID in order for any information to be released. Please view the Student Org. Billing page. Your social security number is necessary to set up a credit account to allow your student organization to make charges. The signed officers are personally liable for all student account activity. Please view the Student Org.

If it is before 1pm, and the order was placed in the last 24 hours then the order is unlikely to have left the shop. Phone us on 01865 728728. Please tell us that you have placed an order and quote the order number supplied when you checked out.

No wukkas. Just go to the password reminder page and enter the email address that you registered with. We'll send your password to you straight away. Still need help? Contact us.