The hi!Card/ prepaid account to be topped up must have been activated before the transaction can be processed successfully.

The recipient's prepaid service may not have been activated. Activation here means the prepaid account has performed an initial top up via 9676 7777 with a top up card.

Anyone with a valid email account would be able to register to send SMS via Internet SMS Chat Portal.

Only SingTel Mobile customers would be able to receive SMS from the Internet SMS Chat Portal. If you wish to send an Internet SMS to your friend who is not with SingTel Mobile, please logon to :)EAS SMS Station.

Each SingTel Mobile customer can only receive up to a maximum of 20 Internet SMS per day. If the SingTel Mobile recipient has received a maximum of 20 Internet SMS in a day, the subsequent Internet SMS will not be delivered to the recipient.

If you use IDD from overseas to call Singapore, you will pay the IDD rates of the overseas operator, plus roaming surcharge. These rates are typically quite expensive. However, using GlobalDial 121 to call Singapore will give you an opportunity to reduce your bills. There is no expensive roaming markup charges to be paid, and you will pay SingTel Mobile GlobalDial 121 rates, which are usually cheaper than the rates levied by the roaming partners.

Easi-ERP is currently not available to SingTel Mobile corporate customers. Registration for Easi-ERP is only available to personal mobile line and vehicle.

The intended SingTel Mobile customers would be able to receive SMS overseas if he/she had subscribed for AutoRoam Service or Pay-As-U-Roam Service, depending on overseas mobile service provider's support.

Yes, as long as the remaining services have less than 12 months remaining contract, and you will have to sign up for a SingTel Fixed Line. To be eligible for mio Plan, you will need to have all 3 services under your NRIC. In addition, you will need to meet the eligibility criteria. There are a couple of options for you to convert your existing services to mio Plan: a. Your father can sign up a new SingTel Mobile line under his name to qualify for mio Plan.

Push Functionality - Unique to mobile emails that 'pushes' any incoming email to the BlackBerry handheld. Proprietary Devices - Uses the BlackBerry devices with its own interface. Easy for administration & troubleshoot as it is essentially one type of device. However, have a roadmap towards multiple devices such as mobile phones and integrated PDAs. Multiple Devices - Users can use their existing Microsoft PocketPC or Palm integrated PDAs such as XDAs and Treos.

a postpaid subscriber, you can check the charges on IDEAS website, under 'My Accounts" or your monthly statement. The charges for this service will be shown as a total amount under the transactions 'Billing on behalf'. No, there is no minimum balance required for using Fanzone. However, you have to ensure sufficient prepaid balance in your prepaid account for the deduction of SMS sent and SMS received.

If the mRELOAD transaction is unsuccessful, you will receive an SMS and email indicating your transaction is declined.

Customer will not be charged for song purchased if the GIFT is unsuccessful but sms MT and WAP browsing charges will be charge accordingly.

You can convert your Fixed Line account to mobile account by manually go to Update Profile ? Convert-to-mobile and follow the instruction given.

Note: Only non-business registered customers above age 21 years are automatically provided with PAUR.

Yes, this service is available to all SingTel Mobile customers (including hi!Card/Prepaid Mobile Card customers), provided that it is supported by the overseas operator's network. Please click here for the list of supported networks.

For an unsuccessful enets transaction, if you are using direct debit payment, the amount that was deducted will automatically debit back after 3 to 5 working days; if you are using payment of credit card, the amount that was deducted will automatically debit back after 1 week. If you are using IE6, try to set your security settings from 'Medium' to 'Medium-low'. Go to 'Tools', 'Internet options', 'Security' and set the security level for the Internet Zone to 'Medium-low'.

Yes, you can introduce others to join, sell the products, or purchase other merchandizes instead of reload card.

All SingTel Mobile Prepaid customers are now able to enjoy HOT$100 Top-up promotional offers on their prepaid cards. For $28, customers get $100 worth of bundled value to be used within 50 days* from the date of HOT$100 Top-up card activation. HOT$100 value now valid for 50 days: Applicable for HOT$100 top-ups perform starting 27 Jan 07, 01:00 hour.

Yes, you will be able to receive notification messages of calls from SingTel Mobile prepaid subscribers. (This is the enhancement in the service)