For shipments into the U.S. from Canada, Creekbank Transport provides coverage at $2.00 per pound unless additional insurance coverage is requested. Creekbank Transport partners with a major Canadian Chemical Producers’ Association and participates in its Responsible Care Program. Our field staff has experience in handling all sorts of commodities and is familiar with the rules and procedures for dangerous goods. We also participate in ongoing training and compliance programs.

Yes, it is our policy to send all items fully insured. In some cases, an additional charge will be raised for this.

ABF has one of the lowest claims ratio in the industry. In the year 2006, 98.8% of ABF U-Pack shipments were handled claim free. Since you pack and load your own goods, which are secured behind our supplied bulkhead/security divider, ABF is only responsible for loss or damage caused by our negligence. We are not responsible for damage caused by improper packing or loading. Your U-Pack price quote includes limited liability coverage of $.

We take extra care while shipping your rugs. That is why we go one step ahead of others paying extra fees to insure your rug(s) during the course of delivery. We take these precautionary measures to save you from the hassles if something bad happens to your rug during the delivery. That’s why we say ‘we care for your rug!’.

No! Your shipment is not insured. Go to the web pages Liability and Insurance to determine if additional insurance is necessary.

If your shipment failed to arrive, it is important that you contact customer service with the Airway Bill number and an accurate description of the goods and their packaging. Our 'found shipment centres' hold on to items that were not well addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact customer service to file a report.

We usually ship with Air Jamaica and Forward Air. Customers mostly do not bother to insure as it can be difficult to claim successfully. Our experience has been that we have had very few shipments where an item has been damaged and, in those cases, the carrier has immediately accepted liability and fully compensated the customer. In the unlikely event that we omit a component, we will, on request send it promptly to you by express delivery at our cost.

Please let me know right away and I can talk with you on any remedial measures that can be taken. Most of the times, they are very minor things that can be fixed or glued easily. You can also email a picture or two so that I can do some diagnostics for you J

Answer: We deliver directly to your house or business. There is no additional charge for residential or commercial deliveries. Answer: Our freight company will call you the day before to schedule the delivery with you. Someone will need to be there to sign for the shipment. Copyright ? USA ATVs.com, Inc. - All rights reserved | Terms of Service | Return Policy | Privacy Statement | Shipping Statement |

standard we do not include insurance with the delivery as we are already including the cost of delivery free (or subsidising delivery costs) we simply can not also provide insurance for free - sometimes insurance costs more than the freight. Typically our cargo partners are extremely efficient and reliable, our products are packaged appropriately for international transport and we have very few problems with delivery.

We choose to use the 24-72 hour FedEx global delivery service for our shipping because it is reliable, traceable and insurable, however if you are in a more remote country,(click here to see list,) your goods may be sent by Air mail which reaches most destinations in the world within 7-10 business days. Free insurance is provided on all parcels shipped from Day Gems only. Insurance fee for all auction items is mandatory and paid for by the customer.