You should immediately contact our customer service department. They will deactivate the calling service (SIM card), so that nobody may place charges on your account. You will be charged for the calls made until this moment and for the lost equipment according to our Terms and Conditions.

You should immediately report it to ACN by contacting our Customer Service department. You can call the same number outside of our opening hours to report this via our IVR system. Your subscription will then be blocked to prevent unauthorised use.

Instructions: Students in the following faculties must first obtain an ID card request form before having a lost or stolen card replaced. Except as noted, you may obtain these at your registrar's office: The Business School, Medical School, School of Public Health, Dental School, and Extension School will process your card replacement from start to finish if it is inconvenient for you to come to our office.

When your ID card gets lost or stolen, report it at once to the ID clerk at the OUR Front Desk. Then follow the steps in replacing lost ID cards. Its remaining balance will be put on hold until the replacement card is secured by the account-holder. It will then be carried over to the new card.

To prevent any fraudulent activity, please call us immediately at 1-800-955-7070. If you are a small business credit card customer, please call us a 1-800-867-0904. From outside the United States, please call our collect number at 804-934-2001. If possible, please have your 16-digit credit card number, the circumstances of the loss or theft such as date and location, the last authorized charges to your account, and any access or purchase checks numbers that need to be honored.

If you have a missing credit card, report it immediately to our 24-hour Customer Service number, 1-866-322-8008. This number is also printed on your monthly statements. We will cancel your card and send you a new one.

Yes. If you have insurance on your mobile account you will be entitled to a replacement handset under the terms of the insurance policy. (NB! Insurance can be added to your account at a monthly cost of ?4.99 at the time of taking out the contract). If you don't have insurance we can still arrange for a replacement handset but it will be chargeable at the current retail price.

Make sure that the mobile is turned off before inserting the SIM card, Remove the battery and check for the SIM card slot, this slot may be at the top, middle and the bottom of the mobile. Insert the SIM card in a position as drawn near the slot.

To insert the SIM card in your handset please refer to the handset manual provided by manufacturer, You can either insert the entire card or plug in the chip into your handset, depending on the model.

Since being sold without entering into agreement with subscribers, prepayment SIM-cards are “non-identified” product, i.e. not belonging to any certain natural person or legal entity. For such reason, network 5+ does not block cards upon subscriber’s request. SIM card may be blocked in the event if its user breaks operation of 5+ network, this way causing damage to other subscribers.

No. A fee has to be paid to replace your card. It is also necessary to show your DigiCell contract on that occasion.

Please contact customer services on 901 810 810 as soon as possible and one of our agents will assist you.

Lost or stolen ATM or Debit Cards should be reported immediately by calling 1-800-666-4417 to minimize any possible losses. We will deactivate your ATM or Debit Card and issue you a new replacement card.

Children under 18 years of age usually do not require photo ID for domestic flights; however, as each airline has its own requirements, please contact your airline directly to confirm its ID requirement for minors. If you do need to obtain a photo ID for you or your child, they can be obtained from a number of suppliers including www.goipass.com.

To request a replacement card, completely fill out the Replacement Card form and (if possible) send or fax us a clear photocopy of your training logbook pages and/or temporary certification card/ validation form, or a clear photocopy of your existing card. Include these with the replacement request form. You may download the Replacement Card Form in PDF format. The prices on the form are current.

Keep a separate copy of your Gift Card number in case of loss or theft. If your Gift Card is lost or stolen contact us immediately at the Customer Service Number. Your Gift Card can be replaced, free of charge, ONLY if you can provide us with your Gift Card number. Funds debited from a lost/stolen Gift Card prior to our receipt of your notification cannot be replaced. See Agreement for more details. The Gift Card has a “Valid Thru” date on the back of the Gift Card.

If this happens, remember that it would be difficult for anyone other than the cardholder to use this information because of the calling restrictions set up by the card owner. We suggest that you make copies of the SPARC Card so that you'll have 'extras' available in case the card gets lost. It is important for card owners and cardholders to protect the Toll-free Access Number and PIN information the same way they would protect cash.

You should immediately call 1626 to suspend both lines to terminate any potential unauthorized use of the lines. Upon doing so, you can go to any Hello Customer Service Centre to get a 2-in-1 SIM replacement card (at no charge).