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Frequently Asked Questions

What is GlobalDial 121?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
GlobalDial 121 allows SingTel Mobile AutoRoam customers and Pay-As-U-Roam customers to call back to Singapore and other countries using their mobile phones from overseas. It is easy to use and it promises greater savings1 with SingTel Mobile rates. Rates savings is depending on roaming destination/foreign operator's local airtime charges. Rates are subject to change without prior notice by the foreign operator.

Can I use GlobalDial 121 wherever I am roaming?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
If you are unable to use this service while roaming in a particular network, you may want to switch to another network and try again. Some overseas networks do not support the service because of technical constraints. The list of supported operators can be found on the SingTel website at http://home.singtel.com/consumer/products/mobile/globaldial/globaldial_list.asp. Alternatively, please call 1626 for additional information. Yes, you can dial any number in Singapore.

What are the advantages of using GlobalDial 121?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
Free to all SingTel Mobile AutoRoam customers and Pay-As-U-Roam customers ? no additional registration or subscription charges! Rates savings is depending on roaming destination/foreign operator's local airtime charges. Rates are subject to change without prior notice by the foreign operator.

Are there any subscription charges for GlobalDial 121?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
No. GlobalDial 121 is available free of charge for all AutoRoam customers and Pay-As-U-Roam customers. Note: Registration for AutoRoam is S$20, and registered customers pay a monthly subscription of S$10.

Can I re-dial my GlobalDial 121 calls instead of keying in the entire *121* string again?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
and then press SEND. For more information, please click here to go to the GlobalDial 121 User Guide. Please note that the support of this service is dependent on overseas operators. Please click here to see the list of foreign operators that support this service.

After dialing the code for GlobalDial 121 and sending, do I have to hang up the phone?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
No. Once you send the GlobalDial 121 code, your call will automatically be disconnected and your phone will return to ready mode so that you can make or receive calls as per normal. You do not have to hang up the phone.

How much will I be charged if I make a call using GlobalDial 121 from United Kingdom to Hong Kong?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
You will be charged SingTel Mobile GlobalDial 121 rates from Singapore to United Kingdom at S$0.59/min plus a flat zone rate to Hong Kong at S$0.60. Therefore, the total charges of making a call using GlobalDial 121 from United Kingdom to Hong Kong is S$1.19 per minute. You will be charged SingTel Mobile GlobalDial 121 rates from Singapore to United Kingdom at S$0.59/min plus a flat zone rate to Hong Kong at S$0.60 plus 20% surcharge.

Can I use GlobalDial 121 if I activated call forward on my mobile phone?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
No. Our system will send you an SMS notifying that your call forwarding is activated. You would have to switch off call forwarding on your mobile phone before you use GlobalDial 121.

Using GlobalDial 121, can I call a SingTel Mobile/M1/StarHub mobile customer who is also roaming?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
If you use IDD from overseas to call Singapore, you will pay the IDD rates of the overseas operator, plus roaming surcharge. These rates are typically quite expensive. However, using GlobalDial 121 to call Singapore will give you an opportunity to reduce your bills. There is no expensive roaming markup charges to be paid, and you will pay SingTel Mobile GlobalDial 121 rates, which are usually cheaper than the rates levied by the roaming partners.

So why should I use GlobalDial 121 if I can use ICC instead?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
To use ICC, you need to be an ICC card subscriber. This is not necessary for GlobalDial 121. You also need not register for GlobalDial 121 in order to use the service as it is given free to all AutoRoam customers and Pay-As-U-Roam customers. You can only use ICC in certain countries, whereas you can use GlobalDial 121 in all of SingTel's roaming destinations (subject to the operators supporting GlobalDial 121).

What are the advantages of using the GlobalDial 121 re-dial codes?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
Easy to remember ? *121# to re-dial the last number or *121*0# to re-dial any of your last few called numbers.

What about a model 121?

Computerized Tube Tester FAQ
No, this tester is not compatible. The cards, and subsequently the data set, are different for this tester.

Are there any additional charges for using the re-dial function: *121# or *121*0#?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
No. There are no additional charges for using the redial functions. You are charged based on successful GlobalDial 121 calls only.

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