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Frequently Asked Questions

How do I disable and enable the global roaming service of my SingNet account?

SingTel.com - Consumer - Products & Services - Internet - Si...
If you need to use the roaming service, you can just enable it at SingNet's Global Roam Web Utility. However, it is highly recommended to keep the Global Roam Service disabled as it is a good measure to prevent any unauthorized roaming usage if you are not using the roaming service for a long period of time.

How to disable a service?

My_Little_SMF_FAQ
You should check the dependents of the service before disabling it (because these services will also be disabled), e.g You should also check the processes that are in the contract of the service because these services will also be stopped. This is especially important if you want to disable one of the login services like telnet or ssh ...

Is there a customer service hotline to call when I am roaming?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Yes, you can call our 24-hour hotline at *131*6567380123# or *131*6564822800# during office hours for assistance. Please note that you will have to pay for these calls.

Can I use the service while roaming?

Maxis - BlackBerry
Yes. This service is supported by Maxis GPRS roaming partners. Please click here to view the complete list, or walk into any of our Maxis Customer Service Centres. Yes. You are required to subscribe for International Roaming services and activate GPRS before you leave the country in order to access your emails while overseas. If you already had a BES service, you would automatically be given the BlackBerry Internet Service.

What is CTInets Roaming Service?

FAQ
CTInets Roaming Service allows our subscribers to access Internet, send and retrieve email from nearly all major cities around the world without paying long-distance call charges.

What is the CTInets Roaming Service charge?

FAQ
Every time you login a POP(Point Of Presence) through CTInets Roaming Service, a usage charge will be applied. Roaming in Untied States and Canada, usage charge is HK$0.6 per minute and in other countries, usage charge is HK$1.5 per minute.

What is the map-roaming service?

Otto Driving Companion
The map roaming service allows you to download and update any of the available coverage maps to your Otto. For the model PM2626 device, all maps are pre-loaded and available for your use as you travel from one muncipality to another --> Otto will recognize your position and the municipality you are in automatically. The map roaming service provides you with all coverage map updates and access to new coverage maps as they are developed.

What is Stealth roaming service?

Help & services - FAQ
Stealth roaming service enables you to maintain the privacy and confidentiality of your whereabouts. When you roam in a country with a GSM network, you can present a Hong Kong style ringtone to all callers. Please click here for service details.

Can I use this service when I am roaming overseas?

SingTel | Faq
No, this service is not available when you are roaming overseas. Similarly for inbound roamers/ foreign operators' subscribers who roam to SingTel Mobile's network, this service is not applicable.

Can I use the GPRS service while roaming?

Mobinil - support - FAQ
Yes, using GPRS while roaming depends on the operator you roam with. Press here to check the list of operators and services available in each country.

Can I disable virus-filtering service as well?

Terranet
No, you can only disable spam filtering only. Virus filtering cannot be disabled in order to protect your mail from any virus infected messages.

Can I temporarily disable this service?

SingTel.com - Consumer - Products & Services - Internet - Si...
No, unless you wish to terminate the service totally. Once you sign-up for this service, your email account is protected 24 hours a day, 7 days a week.

How can I find a local access number when roaming by CTInets Roaming Service?

FAQ
You can click to our Roaming Service - "List of Access Number for reference". You can either download a GRIC Dialer, browse in the Dynamic Phone Book or browse in the Standalone POP List.

How do I get help if I am roaming and I can't use WAP Roaming service?

SingTel.com - Consumer - Products & Services - Mobile - IDEA...
SingTel Mobile subscribers can call SingTel Mobile hotline 1626 while in Singapore or +65 67380123 from overseas.

What do I need to use the roaming service?

Sierra Tel Internet - Global Roaming FAQ
All you need is iPassConnect™, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.

Will I be able to enjoy the CallerTunes™ service while I am roaming?

DiGi - Mobile Lifestyle - CallerTunes
You may be able to enjoy the service even though you are roaming. However, this will depend on the international network support.

Do I need to sign up for the domestic roaming service?

DiGi - Postpaid - DiGi Postpaid - FAQ
No, the domestic roaming service will be available by default to all existing and new DiGi postpaid subscribers.
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