eCare uses the HTTP port (port 80) for initial communications and services between the Support Agent and the Client. The SSL port (port 443) is used for the View Remote User and Control Remote User features. Because of this, firewalls and/or proxies do not have to be reconfigured to enable online support, thus maintaining the safety of the corporate network.

If you are running through separate proxies for each service, you shouldn't need to do anything. If you are working through sockd, you will need to "socksify" your application. Details for doing this can be found in the package itself, which is available at:

Problem description: Your connection to the Internet is via a proxy server/firewall. When you attempt to connect to ATPCO, you get a "659 error" and the session does not connect. If you use option 2, your firewall administrator will need to give you the Telnet port you will need to configure HOD. You will need to email DNETTSW@atpco.net to request set-up for session profiles. Please include the following: Yes.

A firewall, router, or proxy server is designed to be located between a user's machine and the internet. It will hide the IP address of the user's machine from view, thereby preventing direct access by external users or programs, some of whom may be malicious. ISMail Pro operates on a very restricted set of ports and contains a number of security safeguards. It can be exposed for access to the SMTP (port 25), POP3 (port 110), and IMAP4 (port 143) protocols.

You can use PanTilt Pro with a firewall or proxy server, as long as the ports needed to communicate to remote users are open. Make sure ports 8080 through 8888 are open to bi-directional traffic. If you also use Network Address Translation (NAT) in your network, you may still have problems getting PanTilt Pro's data to and from your computer correctly. We are currently working on a solution for this problem.

Oh, no -- it is very likely that it WILL work. I am personally behind them, and everything works 100% at the Extranet. It just that it's also likely that such a firewall or proxy *does* interfer...

To let the PEER agent run in the background without seeing the window, go to Options, then Preferences. Here you will see an option for Launch PEER window at startup. Make sure this box is unchecked and hit Save. This error most commonly occurs on machines with foreign (non-Roman character) sets, such as Chinese, Japanese, Hebrew, etc. Contact your administrator for help installing a version of the PEER that will handle your character set.

No! Unless your firewall or proxy server blocks all browser access, it can't tell the difference between this and a normal browser, neither can the quote server for that matter. If you have a personal firewall, you may have to configure it to allow Excel to access the Internet. The connection is opened and closed in less than 1 second. Actual performance depends on the complexity of your page.

Synchronization with the ClearSync Server will work with most firewall / proxy server configurations that allow Internet communications through standard HTTP over port 80. ClearSync also recognizes most standard “authentication” requests that require you to enter a user name, password, & network domain in order to access the Internet. However, there may be some configurations that ClearSync does not yet accommodate.

You should make sure that the ports 3105, 8000, 8001, 9007, 9008, 9009, 10000, 10001, 10002 are open.

Yes. You must ensure however, that port 3306 is available in order to permit connection to your remote mySQL server. Network Address Translation boxes are not a problem. Non-translating proxies might be however - contact your systems administrator if you are operating under a proxy to ensure that packets will be properly routed.

The proxy server uses your e-mail user name and password to verify that you should have access to ECU resources.

The File Transfer Protocol and firewalls do not co-exist well. Luckily, firewalls, NAT devices, load-balancers, and proxies are handling FTP and its quirks better each year. Please see our article titled "The FTP and Your Firewall / NAT / Load-Balancing Router" for details on the problems and what you can do about them.

What should I do if the old Proxy server is still set up (or I have another proxy server set up by my ISP or company?)

A firewall is a program that protects the resources of a private network from users from other networks. They are also often used by businesses to prevent employees from accessing certain ports or programs. Depending on the setup of the firewall, you may be prevented from accessing etree.org servers when behind a firewall. A proxy or gateway is an intermediate program that connects an internal network to the outside internet. Proxys can also be used as caching or logging servers.