All orders from within the EU are free from any customs charges. If you order from outside the EU you might get charged for duty and customs fees, however most smaller packages will make it through customs. We suggest you talk to your local customs office for more information. For any special shipping requests please use the comment box when checking out. First thing you should do is contacting your local post office. Often they forget to leave you a note about your undelivered records.

Customs will not likely confiscate any delivery in almost any country. We know what we are doing and also will let you know if there is a problem that is unforseen due to the nature of the merchandise. You have a right to be concerned about this. We are dealing with merchandise that has some or many restrictions in most of the world such as when it comes to operating, owning, and selling. If you are in any doubt, please contact us for details.

We estimate that between 3 and 5% of all orders are seized by customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not recieved your order within 28 days of the shipping date we promise to reship. Please contact us when the 28 days has expired and we will organise the reship at our expense.

The receipient will be responsible for any customs/duty fees associated with their order. The local customs office in your area would be able to advise you of the amount of these fees.

This will depend upon your local customs laws and you may be liable for further charges. Eastern Vogue will always ship garments with a minimum cost declared to ensure our customers do not pay high customs charges.

Due to very strict regulations in some countries, we can not guarantee that customs will not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Responsibility and Disclaimer: You personally take full responsibility for the product(s) you purchase. When shipping to European countries, most times your order won't go through the customs at all.

A returning USA resident is allowed $400 in purchases duty free. Gifts may be mailed to the USA duty free, but are limited to $50 per person/per day. If you are not a USA citizen, please check with the website for your own government's Customs regulations and details. Happy shopping! Back to top

We do not surprise our customers with extra "customs duty" and "postal fees" that are associated with shipments from foreign countries. Our price is the complete price, duty-free, and is payable without any "foreign currency" exchange issues.

If this happen, you'll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.

We do not charge you any sales taxes, nor do our resellers. However, you may be charged customs duty and local taxes. You must check with your local authorities. We do not include any sales receipts with your order. Sales receipt will emailed to you. If you need to have a sales receipt, please make sure you print this email message.

We normally ship via FedEx Ground or UPS Ground and will provide you with a tracking number to track your package. Where ground shipping option is not available, we ship via the next lowest cost option available. Both UPS and FedEx can provide you an estimate of delivery time and cost, on their websites, depending on where you are located. Our mailing zip code is 45040. Ohio residents will be automatically charged sales tax upon checkout.

We have customers in almost all countries worldwide, we never encountered any problems with their customs. We never had any complains. This is because our packaging is very discreet and there will be no indications that you purchased adult VCDs.

We do not collect any customs fees or duty taxes on any orders. Those fees and taxes will be determined by your government officials when the product passes into your country and you will be billed for those fees or taxes directly by your government.

Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance will have to be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information.

There isn't much you can do. As no-one can prove YOU actually placed an order that order is lost to you and the customs will keep it for good (unless you find your prescription).

We take precautions such as checking off "GIFT" on the customs form. However, we will NOT do anything ILLEGAL so please know your own nation's laws before ordering! But rest assured we will do everything possible to allow for a smooth transaction. So far, we have no seizures.

No. We send merchandise to customers outside the US on a daily basis - it is simply not possible for us to show up at the Post Office every day with foriegn orders claiming each and every one as a gift/promotional item.