Please contact us through Tech Support or by calling 704-399-4276; faxing us at 704-393-5628; or e-mail at sales@ussupplyinc.com.

Prior to returning the product, send us an email and we will take you through the steps and procedures involved... But because we aren't likely to have a replacement in stock, you should be prepared for a refund-only option if that's all we can do. Products that have been damaged by the customer are not eligible for return. Products that have been damaged in shipping are eligible for refund pursuant to the return policies of the shipping carrier.

We make such a process as painless as possible. The first step is to call our tech support at 91-22-23715547 to get some help and/or to confirm that the product is indeed defective. You may also visit our online troubleshooting pages to see if you can get the problem resolved. The second step is to file an online Return Merchandise Authorization (RMA) request at return.html. Follow the instructions there. The third step is to ship the product back to us.

Please email returns@tomleemusic.ca and request an RMA (return merchandise authorization) number and return instructions. Along with the receipt details (number and date of purchase, amount of purchase, method of payment) please include any relevant details relating to the circumstances that are responsible for the return. All costs related to the shipping of the returned item are the responsibility of the sender, with exceptions, negotiated by tomleemusic.ca in special circumstances. .

We are not responsible for any damage that may occur during shipment to the items you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.

A defective product is one that is considered reasonably dangerous for its intended use. "Reasonably dangerous" is determined by weighing the products benefits against its potential risks. If the risks are greater than the benefits, the product can be considered defective. The defectiveness of a product may also be established by showing the product was dangerous beyond "consumer expectations."

This is a standard policy in the Software industry where there is only 5% gross margin. With such a low margin, those who experience defective products have to share the cost. Otherwise, the cost has to be spread across board, leaving only higher prices for all. We do pay for Indian Post Ground to ship replacement items back to customers. Customers are responsible for any shipping upgrades. To be sure, we have to pay the shipping of ALL defective products back to our vendors.

In this case, simply return the shipment by following the Return Authorization instructions, and we'll refund the purchase price of the item and the original shipping and handling costs, if the item is defective or the error was KDM's mistake.

To handle any type of return or customer service issue, please contact ecommcustservice@dbldistributing.com.

Yes, please ship back to us and we will credit you for the glass and shipping or send a replacement glass.

The products that we sell at Cartridge Technologies are of the very highest quality. In the event that you receive a defective product, you may return the product for replacement. Because ink is perishable and can deteriorate over time and due to environmental factors, returns must be made within thirty days from receipt. If you wish to return your defective inkjet cartridge or toner cartridge, please contact our customer service department by calling toll-free: 1.800.354.

Yes, we do send "Advance Warranty Replacement" items. Note: Customers must return the defective/incorrect item within 10 days in order to avoid being charged for the replacement item.

If you are unhappy with your purchase for whatever reasons, simply post it back to us in the original packaging if possible and we will issue you a full refund according to our guarantee and refund policy.