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Frequently Asked Questions

How easy is it to set up a Printing Mailbox?

Presto Frequently Asked Questions (FAQs): Presto Place
Setup is quick and easy! Just plug the Printing Mailbox into a power outlet and an existing ordinary phone jack. Insert paper and an ink cartridge. Within minutes, your loved ones are ready to receive their first email!

I recently set up the Printing Mailbox and have not received any messages. What should I do?

Presto | FAQs
Verify that the blue Ready light on the front right corner of the Printing Mailbox is lit. If not, be sure that the Printing Mailbox is plugged into power. Verify that the print cartridge supplied with your Printing Mailbox is installed and that the plastic tape (with the pink tab) has been removed from the cartridge. Verify that your Presto Account has been setup, and double-check the email address to which messages are being sent. Sign-in to the Account Management website at account.presto.

How do I send email and photos to the Printing Mailbox?

Presto Frequently Asked Questions (FAQs): Presto Place
Exactly as you would send an email to any email address. Just use your existing email account to send a message to the Presto email address you created during account setup—for example, betty@presto.com. Attach photos if you want, and we do the rest! The Presto Service formats your messages, and the HP Printing Mailbox prints them out automatically. No—a separate phone line is not required. The Printing Mailbox can share the phone jack with your regular telephone.

Can Printing Mailbox users reply to email?

Presto Frequently Asked Questions (FAQs): Presto Place
Our customers tell us simplicity is what makes Presto so special. Because Presto and the Printing Mailbox is a receive-only email service, users do not have the cost and hassles of a computer and Internet account, and do not need to learn to send email or use a keyboard. Most recipients respond to Presto email the way they're most comfortable—with a phone call. Presto makes this easy to do by printing the sender's telephone number on each email we deliver.

What kind of paper and ink are needed for the Printing Mailbox?

Presto Frequently Asked Questions (FAQs): Presto Place
Plain 8 1/2 x 11-inch paper is all that's required. The paper tray holds up to 50 sheets—and loading paper takes just seconds. A sample supply of paper is included with the Printing Mailbox. No expensive photo paper is required. The Printing Mailbox comes with an HP 95 Tri-Color Print Cartridge. You can use either an HP 95 or an HP 97 Tri-Color Print Cartridge. These standard print cartridges are available through Presto or at most electronics and office-supply stores.

How should I load paper into the Printing Mailbox?

Presto | FAQs
Step 2—Tap a stack of 8.5 x 11-inch paper (up to 50 pages) on a flat surface to align the edges. Step 3—Insert the stack of paper into the tray and slide it forward until it stops as indicated below. Step 4—Close the top cover. Note: If the paper light continues to blink, check that the top cover is closed properly.

What are the dimensions of the Printing Mailbox?

Presto | FAQs
The Printing Mailbox is designed to be easy to use and maintain, providing easy access for installing ink and paper. It has the following dimensions:

Where can I buy the Printing Mailbox?

Presto | FAQs
The Printing Mailbox can be purchased online at www.presto.com, or from one of the Presto resellers. Click here to see a complete list of resellers.

Is ShopPoint easy to set up?

ShopPoint 4.0: Frequently Asked Questions (FAQ's)
Absolutely. ShopPoint is so easy to get up and running that people with little or no experience with computers can do it the first time, without breaking a sweat! And if you ever have a question, there is a real, live person waiting at our toll-free help line. And you won't spend your valuable time waiting on hold for us, either!

How easy is it to set up?

Free Switchboard - Virtual call handling for UK businesses
It's extremely simple and very fast to set up. We allow you to set up the switchboard from a single web page. We provide you with a user name and password. All you need to do is click on the link and choose the number you would like to set up. You have a few simple options to choose from, which are all explained on the page. It should take no more than 2 minutes. If you prefer, you can always chat to one of our customer services team, who will be happy to help you.

Can I disconnect the Printing Mailbox from power when it is not in use?

Presto | FAQs
The Printing Mailbox must remain plugged in to both a power outlet and your phone line at all times to receive messages. Yes, you must leave the Printing Mailbox connected to the phone line at all times to receive messages.

The Printing Mailbox is intermittently receiving messages. What should I do?

Presto | FAQs
Keep in mind that your Printing Mailbox only checks for messages up to five times per day, according to the time preferences selected on the Account Management website. Messages sent in between those times will be delivered the next time the Printing Mailbox dials out. If no messages are being received from a specific email sender, please confirm that the sender's email address is entered correctly on the Presto Friends list on the Account Management website at account.presto.com.

Can you do off-set printing?

Floppy's Digital - FAQs
All our printing is done by high-speed laser printers. When making quantities ranging in the thousands, our prices can be competitive with offset press. If you're needing quantities in the tens of thousands or higher, we suggest you go with an offset printer.

The Printing Mailbox stopped receiving and/or printing email messages. What should I do?

Presto | FAQs
Verify that the blue Ready light on the front right corner of the Printing Mailbox is lit. If not, be sure that the device is plugged into the power outlet. Verify that the print cartridge is properly installed, is not empty, and that the plastic tape (with the pink tab) has been removed. Verify that the email address from which messages are being sent is included in the Presto Friends list on the Account Management website at account.presto.com.
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