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Frequently Asked Questions

Can I use my Skywards Miles for friends and family?

Skywards - Help Desk - Faqs - About Miles
A reward can be passed on to anyone you choose, as long as it is not for commercial gain. You will need to contact your local Skywards service centre or your local Emirates or SriLankan reservations office with details so they can arrange the reward. Note: If you are redeeming Miles for rewards to be given to friends or family, you must collect the tickets yourself or have your Travel Co-coordinator (where applicable) collect them.

How long can I use my Skywards Miles?

Skysurfers - Help Desk - FAQs
Your Miles are valid for three years from the date you earned them, so as long as they are in your account and you have enough, you can spend them at any time within this period.

Will I be able to use my Miles for friends and family?

Skywards - Help Desk - Faqs - About Miles
a Skywards Gold or Silver member, you can redeem your Miles for single sector upgrade to First or Business Class at check-in or on board the aircraft. These upgrades are subject to seat availability and currently offered at select airports. In addition, the minimum time required to request an upgrade via the Skywards service centre has also been reduced to just six hours from the usual 24 hours. Upgrade for the entire journey have to be booked via the Skywards service centres.

Can I enroll family members into my account so that I can earn Skywards Miles when they travel?

Skywards - Help Desk - Faqs - The Skywards Programme
You can choose to become the 'Head' of the 'Family Bonus' program, whereby you can earn Miles (20% of value) for trips taken by your nominated family members.

On which airlines can I earn Skywards Miles?

Skywards - Help Desk - Faqs - About Miles
You can earn Skywards Miles on Emirates Airlines, Sri Lankan Airlines and all our partner airlines. You are encouraged to check with your travel agent or the relevant airline for mileage accrual eligibility when making your reservation.

Why are some of my Skywards Miles missing from my account?

Skysurfers - Help Desk - FAQs
That's probably because either your membership number was not entered when you made your reservation/checked in, or maybe the transaction is still being processed. Just give in your original hotel, car hire invoices and for airline travel, original boarding cards and ticket coupons to any Skywards service centre within six months to earn your Miles. There may also be a name mismatch between the ticket and membership account.

Can I use my miles for my family to travel?

KrisFlyer About Redeeming KrisFlyer Miles
Yes, you can nominate up to five family members and friends for whom you can redeem your KrisFlyer miles for flight awards. Simply login to add or change your Redemption Nominees online, or download and complete a Redemption Nomination form.

What is the difference between Skywards Miles and tier miles?

Skysurfers - Help Desk - FAQs
Skywards Miles are your reward currency and are earned whenever you fly with Emirates, SriLankan*, our partner airlines*, and through our hotel, leisure and lifestyle partners.Tier miles are earned only when you fly Emirates or SriLankan Airlines and help you to progress to Skysurfers Silver and Skysurfers Gold membership. Tier miles are earned at the same rate of one tier mile for each Skywards Mile you earn on your flight, plus a bonus of 50% for Business Class and 100% for First Class.

Are Skywards Miles credited automatically after a flight?

Skywards - Help Desk - Faqs - About Miles
Yes, in most cases Miles earned on an Emirates or SriLankan flight will be credited within 48 hours of departure, as long as you quote your membership number at reservation and at check-in. The name on the reservation and ticket must also be an exact match to the name registered with Skywards.

How do I earn Skywards Miles on my credit card?

Skywards - Help Desk - Faqs - About Miles
If you hold an Emirates Skywards co-brand credit/charge card from Citibank, ABK, EBI or SCB your Skywards Miles will be automatically credited into your Skywards account each month. If you hold one of our other partner credit cards, please contact your credit card provider to request for your credit card points to be transferred to your Skywards account.

How do I book my rewards using my Skywards Miles?

Skywards - Help Desk - Faqs - About Miles
If you want to book an Emirates flight, you can do so using the online booking engine, by calling your nearest Emirates or SriLankan reservations office, your Skywards service centre or by using the online reward forms found on our website. For bookings with our airline partners, hotels and retail partners, you must complete the online reward forms. Your request will then be routed to our nearest service centre and you will be contact by Skywards.

It would be great if I earned Skywards Miles on a flight. Can I?

Skysurfers - Help Desk - FAQs
Sure! The number of Miles you earn depends on whether you travel Economy, Business or First Class. You not only earn Miles when flying Emirates or SriLankan Airlines*, but also on partner airlines* in the programme - Continental Airlines, Delta Air Lines, Japan Airlines, South African Airways, United Airlines, Korean Air and their subsidiaries. Please note that on codeshare flights, Skywards Miles will only be earned on flights that carry and Emirates or SriLankan flight number.

Are my Skywards Miles added to my account immediately?

Skysurfers - Help Desk - FAQs
Definitely. As long as you provide your membership number when you make your reservation or when you check in.

How many Skywards Miles do I need to claim a reward?

Skysurfers - Help Desk - FAQs
The number of Skywards Miles required for a round-trip reward ticket varies according to where you fly from and where you fly to. Rewards offered by our non-airline partners, e.g. Magrudy's, start from as little as 5,000 Skywards Miles.

Can I use blood donated by my family and friends?

Blood Transfusions/Knowing Your Options: Frequently Asked Qu...
Family members or friends who have the same blood type as you can provide a directed blood donation for you, however, most studies show that directed donations are no safer than blood donated by healthy community volunteers. In fact, blood donations from close relatives are more likely to cause a serious immune reaction. In these situations, doctors must treat the blood with radiation before it can be used safely.

Can I combine my Miles with another Skywards member if I do not have sufficient Miles in my account?

Skywards - Help Desk - Faqs - About Miles
You cannot combine your Miles with another Skywards member. Skywards membership is open to individuals only.

Can my family or friends come and visit me?

Answers to addiction and eating disorder residential treatme...
Casa Palmera affords each resident time to visit with friends and family during "downtime" from the treatment program.

Can I have friends or family members donate for me?

Information About Donating Blood
Yes, this is called "Directed Donation." Your physician will need to send an order for Directed Donation to Hoag Blood Donor Services after which time your friends and family members can call to schedule appointments to donate for you. Their blood will be available for your use provided that they donate well in advance of your surgery, are compatible with your blood type, and are determined to be eligible blood donors and pass all of the required safety checks.

What about family or friends?

FAQ Frequently Asked Questions - Four Winds Adventure Compan...
Family or friends will be able to observe the start and finish as well as activities in some designated transition areas. Our races will be a spectator friendly at the start and finish, and points along the race course that may be known in advance.

What are cookies and what does Skywards use them for?

Skywards - Help Desk - Faqs - Technical FAQs
Cookies are simply small text files that are stored on your computer to make it easier for you to browse the site. They are used for such things as remembering your Skywards number and for passing information from one page of the site to another. You will find that many of the functions of the Skywards Web site require that your browser allow cookies to be stored.
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