Outlook and GroupWise both use the built-in "Mail Profile" feature of Windows to determine the mailbox information. If you open Outlook but the computer is configured to read the GroupWise mailbox (or vice-versa) you will see the contents of GroupWise. Since both programs are installed on your computer you must either specify which profile to use or have the system prompt you.

If you want to manually configure your profile, please see How to Create an Exchange Profile in Outlook 2003. For Office 2007 on domain systems the profile is configured automatically. Please see How to Create an Exchange Profile in Outlook 2007 to be walked through the process.

In the navigation bar at the left of your Outlook window, highlight the 'Mailbox'... it's likely to appear as 'Mailbox - Jane Smith' or similar. A size summary window will be displayed. It will show local Mailbox size, and server Mailbox size. The total values for these two should be roughly the same.

Trying to access my mail account via the Web, I get an error message regarding a failure to get my inbox.

The Groupwise Windows Client will not run on a PC that has Microsoft Outlook installed. (Note: Outlook Express can run on the same PC as Groupwise.) Those persons wishing to keep Microsoft Outlook on their computer can configure Outlook to access their e-mail messages, and access their Groupwise Calendar and other features via the web.

Click on OK a few times and then run Outlook. The additional mailbox should be listed. If you receive errors when you try to expand it you need to check your permissions to the mailbox.

Microsoft Outlook limits the size of Personal Folders .pst files and offline folders .ost files to 2GB. If a new or changed item increases the size over than limit, you will not be able to use the .pst or .ost file. Even if you delete items from the server mailbox, the .ost file will not synchronize. Microsoft provides a tool called Oversized PST and OST crop tool to trim down a .pst or .ost file that exceeded 2GB. The tool truncates the .pst or .

Tri-Fold Quick Start Cards are still available from the Hospital Customer Service (near the Starbucks in the old lobby). This handy desktop reference provides an overview of the most commonly used Outlook features. The Training Team has created a handy PDF document entitled "Life After GroupWise" that you can use to become more familiar with Outlook functionality. Visit the Training website, and check out any (or all) of the many resources they have available.

Yes, your GroupWise Address Book and all contact information it contains will be moved to Outlook from GroupWise. Your Frequent Contacts WILL NOT be moved to Outlook (see below).

Your archive must first be converted from the GroupWise format to the new Outlook PST format. The Migrate Your GroupWise Archive to Outlook document explains the migration process.

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GroupWise is the e-mail system used by CWU faculty, staff and students. It is imperative that you check your CWU e-mail account frequently because the Registrar, Office of Financial Aid and other student services use e-mail to send important notices. For information on activating your CWU GroupWise e-mail account, go to http://www.cwu.edu/~its.

To log into Outlook you will use the same username and password as you do for MySlice. If you have forgotten your username and password. Please go to http://its.syr.edu/netid to manage your account and retrieve your password.

To access via web through the Exchange interface, enter the following url into a browser:http://owa.nomedominio.ext then enter your email and the password you chose when you activated your Exchange account in the form.

The Checking Outlook Mail with Other Mail Clients document provides the settings for configuring other mail clients for checking your UNT Outlook mail.

Verifiy that the username that is being displayed in the User ID box is correct. Groupwise usernames and passwords are case sensitive, so make sure that your cap locks are not on. When you click on the GroupWise icon, it should prompt you for a username. If it does not, follow the steps in section 9.1 of this FAQ. Doing this will allow you to check the User ID to make sure that it is yours.