All damaged, lost or faulty goods are either replaced free of charge or a credit issued upon your instruction. Please see our Terms for full details.

Frances Hunt take great care to ensure your goods reach you in perfect condition. However in the unlikely event a product is damaged please contact us immediately by Email with your details to enable us to arrange an exchange. See similar questions...

All goods are delivered with insurance against damage caused in transit. In the event of goods being delivered damaged you can either refuse the delivery or if damage is realised later we will collect and replace the goods as early as possible. See similar questions...

Our terms and conditions clearly advise the procedure that is required with regard to damaged goods. But please be assured that we will make every effort to rectify the matter as soon as possible See similar questions...

Yes. First, there are your statutory rights that help guarantee you will get what you pay for. You can return any goods that appear to be faulty up to 30 days after receipt. That is the same for any product bought online. All models come with manufacturer's warranties and they should be enough for most people. Our logistics partner guarantee that they will deliver the goods in the right condition. Any loss or damage suffered in transit will be compensated. See similar questions...

Don't panic! If you receive a damaged or faulty item, please contact us as soon as possible. We ask that all faulty or damaged items are returned to us. Please be aware we may need to return the item to the manufacturer before a refund is issued. Please refer to our site Terms and Conditions for a full explanation of our returns policy. See similar questions...

Yes, you can return any faulty or damaged goods within three days of receiving them, after filling in a Returns form on this website. Click on "Returns" above for more information. See similar questions...

We will ensure that goods are dispatched to you in perfect condition. In the unlikely event that any mishap has occurred during mailing, please call us on 01242 870238 (International callers please add 44 and phone without the first zero) or email us at mail@duvetsdirect.com immediately and we will dispatch replacement goods as soon as possible. See similar questions...

Please contact our Customer Services team who will be able to arrange collection or a site visit where appropriate. See similar questions...

Your purchases are fully guaranteed by the manufacturer as normal. If you unlucky enough to receive a faulty, damaged or incorrectly sent item, please contact us at PowerFix Direct by e-mail:- info@powerfixdirect.com or by phone on 0870 199 4339. We will do our utmost to sort out the problem with the minimum of delay. Your statutory rights are not affected by Internet purchase. See similar questions...

We honour all our obligations under the consumer guarantees act. This means we will replace or fix your goods for free for any faulty goods supplied. Failing the above we will provide a full refund with return of the faulty goods and your receipt. If your goods are faulty then please return the goods with your receipt to our store. You may also bring the faulty goods to our store yourself. See similar questions...

You should contact us on 01738 639222 (24 hrs) or click here to contact Able Gardener by e-mail within 3 days of receiving your order to advise us of any damages or faulty items. We will then ask you to return them to us at Able Products Ltd, Kilda Way, Perth. PH1 3XS. We will refund you the cost of the damaged/faulty goods, plus the return postage. See similar questions...

If you have received goods which are not complete, faulty or damaged in transit, then please contact us within 24 hours. Our couriers, nor us, will not accept any liability if the claim is made outside of the 24 hours. You are advised to check the goods before signing for the delivery. If you find that the goods are damaged please inform the driver immediately. We will do our utmost to rectify the situation. See similar questions...

if you receive a damaged shipment or are invoiced for goods you have not received, you MUST report the problem to us within 10 days of shipment. In case of damage, save ALL materials and call the delivery carrier (typically UPS (800) PICK UPS) and request a "Damage Inspection." Do not throw away or refuse any shipment, contents, or packing material due to the "on arrival" condition of any carton. You are invoiced for shipped goods only. Items not shipped will NOT appear on your invoice. See similar questions...

Contact the online shop where you bought them. Always keep a copy of your receipts for all online purchases. The online shop will often send you an email confirming your purchase. It's a good idea to print this out, or at least keep it in a special folder on your computer. See similar questions...

Our insurance policy covers art while it is shipped from the Seller to the Buyer. This policy pays restoration costs on minor damage and cost of goods in the event of total loss. See similar questions...

Simply contact our customer services department who will promptly deal with your problem. Our customer services department aims to respond to all feedback within 3 hours of receipt. Need any more information or have a question not listed here? Please take the time to contact our team who will aim to answer your questions very promptly. See similar questions...

In the unlikely event that your goods are in any way damaged when they arrive a replacement will be sent to you with all haste. Call us. Ordering these items can be confusing. Our staff will advise. Remember to allow for cuts. Mitres can use up a surprising amount of material. It is better to have slightly too much than not enough. See similar questions...

Please inform us by email or telephone if your goods arrive damaged or missing,within 24 hours of receipt any delays will mean that See similar questions...