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Frequently Asked Questions

Why can't I save files on my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
You are probably trying to save files to the CD drive of your U3 smart drive, which is read only. Files can be easily saved on the removable drive of your U3 smart drive.

Can I save files on my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
Yes. Your U3 smart drive can be used in the same way as any hard drive. This includes drag and drop, creating files, renaming files, deleting files, etc.

What is the U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
The U3 smart drive is a new standard that transforms USB Flash Drives from simple storage drives into USB smart drives, capable of carrying a wide range of software programs and settings. You can easily install the set of U3 programs you need on your U3 smart drive, and run them from any Windows computer by merely inserting your U3 smart drive into the USB port of the computer.

How do I run applications on my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
U3 programs installed on your U3 smart drive can only be run through the U3 Launchpad. Insert your U3 smart drive into one of the USB ports on your computer and start the U3 Launchpad by clicking on the U3 icon on the task bar. The U3 Launchpad Main window will be displayed. Select the required U3 program from the list of programs displayed on the left side of the U3 Launchpad Main window. Click the program name or its icon to start the program.

Why install applications onto a U3 smart drive rather than onto a computer?

Verbatim | U3 Smart Drives
Once applications are installed on the hard drive of a desktop or laptop computer, they become non-portable and locked onto that machine. By saving your applications on your U3 smart drive, you have the choice to use them on any PC (Windows 2000 Service Pack 4 and higher, Windows 2003 Server) wherever is most convenient. By storing applications and files on a U3 smart drive, you avoid installation of a program onto your computer that may only be used a few times.

How do I run the U3 Launchpad on my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
In order to run U3 Launchpad, insert the U3 smart drive into a USB port on your computer. A splash screen will be displayed. The U3 icon will be displayed in the Windows system tray as well as in a bubble indicating that U3 Launchpad is running and ready to use. Click the U3 icon in the Windows system tray to display the U3 Launchpad Main window. Note: The U3 Launchpad is designed to behave like a typical Windows menu.

Can I use my U3 smart drive on unsupported operating systems?

DiskGO Smart U3 Flash Drive FAQ's
long as your drive is not password protected, you can use your U3 smart drive in the same way as any other USB flash drive on unsupported operating systems. If the U3 smart drive is password protected, you will need to use it only on supported OSs.

Why did I get two new drives when I plugged in my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
Your U3 smart drive contains two virtual drives: a CD drive and a removable drive. The CD drive contains the U3 Launchpad program and is automatically run when the drive is inserted into the computer (as long as the Auto-run disk capability is enabled on the computer). The CD drive is read only. The removable drive contains the bundled applications that were defined by your U3 smart drive manufacturer. In addition, it contains enough space for you to keep your personal data on the drive.

How can I add new applications to my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
You can install as many new U3 programs on your U3 smart drive as its capacity allows. There are two methods of installing new programs: Downloading applications from an application directory - An application directory is either the U3 website or a partner application directory. Simply by clicking "Add Programs" and then by selecting from the pop-up menu "U3 Download Central" or "Partner Application Directory", U3 Download Central is displayed.

How can I manage or remove the programs installed on my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
From the U3 Launchpad, click "Manage U3 Programs" to display a program window. Use the navigation buttons on the left side of the window to reposition a program in the list of installed programs.

Will I lose my data if I choose to remove password protection from my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
No. You can remove password protection from your U3 smart drive if it is no longer required. Once you have removed password protection, the data on your drive is freely available to anyone who has possession of the U3 smart drive.

Will I lose my data if I choose to change my password on my U3 smart drive?

DiskGO Smart U3 Flash Drive FAQ's
No. You can change your U3 smart drive password at any time without losing your data. Simply open the "Status and Settings" window on the U3 Launchpad, go to the Security folder and click the "Change My Password" button.

Why can't I open or save SOME_FORMAT files?

GIMP - Documentation
If the file type appears in the Save dialog but is grayed out, you may need to change the image type. For instance, you can't save an RGB as a GIF (convert to indexed first) or an indexed image to JPEG (convert to RGB first). GIMP comes with full support for a few types built in. If the type you want doesn't appear in file type format of the Open and Save dialogs, you need to check the Plug-in registry to see whether you need to download an optional plug-in.

Is it possible to save the RealPlayer video files to a disk or to my hard drive?

Most of the video that JHSPH OCW provides is in a Real Video format delivered through streaming servers. Our goal in providing video in this format (that is, in multiple bit rates) is to enable users with a variety of Internet connections to sample JHSPH OCW video offerings with a common browser plug-in without having to download large media files. Users with slow connections, however, will not enjoy a quality video experience.

Can I not save files to the C: drive temporarily?

TSG: CSiT School Computers FAQ
In general there should be no need to do this as your H: drive will be mapped, but if you do need to save any temporary files to the C: drive, ensure you save them to the Temp directory on C: and ensure you delete them before leaving the machine. There is a second partition on the machines with scanners for temporary use, you may use these but remember to remove your files before leaving the machine.

Can I save files from a computer hard drive to the duplicator hard drive through USB or Firewire?

CD Duplicator, DVD Duplicator, CD DVD Duplicator, CD Copier,...
No. Computer hard drives and duplicator hard drives are two separate file systems, so they cannot communicate. The USB and Firewire connections' allow the computer to use the duplicator as a CD external burner. You can use either of those devices to store the data on a disc from a specified CD drive on the duplicator. Once you create that disc, you can use it as your master disc to load into the hard drive and make your duplications. No.

Where are my files located on the hard drive?

Windows XP Professional FAQ
Each person who has logged into the computer will have his or her files and settings stored in a folder named with his or her user name. Only the person who is logged in (or an Administrator) can access his or her personal folder. To find these user folders: The My Documents folder is located within this user folder (Note: The My Documents icon on your desktop is a shortcut to this folder). Files that were saved to the desktop are located in the Desktop folder.

What security is available for U3 smart drives? What if I lose mine?

DiskGO Smart U3 Flash Drive FAQ's
U3 smart drives come with built-in password protection and authentication to ensure your data and applications cannot be accessed by another user. Additional security features, such as data encryption, anti-virus, anti-spyware, and network access software are also available as bundled options on some U3 smart drives, or as add-on solutions available from U3's online software store.
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