If you need to change your password or encryption key, select either the Change Password or Change Encryption Key buttons from the application that is also supplied by Your-Data. Changing your encryption key involves intensive processing on our servers and may take several minutes. It should therefore not be done unless your encryption key was compromised.

Since data never leaves your computer unencrypted, you must have your password/encryption key to recover any files. If you have lost your password/encryption key, e-mail us at support@eCopySafe.com

Before any information is uploaded into your CopySafe, it is automatically compressed and encrypted. You will have a password, also called an encryption key, for accessing your data. It is the only way to decrypt your files after retrieval. It is very important to notate this password/key and keep it in a safe place for future reference.

External security: Assures that data is secure whenever data is sent over the Internet for backups and restores

IT IS IMPERATIVE THAT YOU RETAIN A COPY OF THE PASSWORD AND ENCRYPTION KEY YOU CREATE AS THIS WILL BE YOUR ONLY WAY TO ACCESS DATA. LOSS OF THE PASSWORD OR KEY WILL PREVENT YOU ACCESSING YOUR INFORMATION. WE DO NOT KEEP A COPY OF YOUR SECURITY DETAILS.

You may change your password from the Preferences. In the Preference tree, Change Password is under Server Preferences.

No. If you have forgotten your private key password, no one can help you. You will have to generate a new set of keys and obtain a new certificate. Any secure E-mail message (S/MIME) encrypted using your public key will be effectively lost. In some cases you might also have to reinstall your E-mail software and Web browser as well.

To update your password, log in to your member account by typing in your email and password. Once there click on the “change password” link and type in a new password and click the “submit” button to save your new password. You can now access the site with your new password. To reset your password, click on the “Forgot Password” button under the customer login section. On the next page enter your email address and click the “Send email” button.

The story begins: When Julius Caesar sent messages to his trusted acquaintances, he didn't trust the messengers. So he replaced every A by a D, every B by a E, and so on through the alphabet. Only someone who knew the ''shift by 3 rule could decipher his messages. A cryptosystem or cipher system is a method of disguising messages so that only certain people can see through the disguise. Cryptography is the art of creating and using cryptosystems.

Very Important. Without it, your backup data will remain encrypted and unreadable. All data that is selected for backup is encrypted before leaving your computer. We have no way at all of reading this information should you lose your encryption key.