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Frequently Asked Questions

I have SBC Yahoo DSL/Verizon. How can I get on Internet?

FAQ for Broadband router
First of all, please connect your computer to the DSL modem directly. Make sure your computer has Internet. If the computer does not have Internet, please run the CD disk that came with the SBC DSL package and you can setup the username and password for the PPPoE DSL. Take a look at the LEDs on the DSL modem. Check the Internet LED is on or off. If the Internet LED is On, you will need to configure the Edimax router to get WAN IP address dynamically.

Why is my current DSL Internet service transitioning to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
SBC Internet Services recently joined forces with Yahoo! Inc. to bring you an enhanced high-speed Internet experience - SBC Yahoo! DSL, which combines high-speed DSL connectivity from SBC with broadband-specific content, services and applications from Yahoo!. The result is a fast, always available and custom experience. You get what you want from the Internet -- when you want it. Your high speed DSL Internet connection stays the same.

If I upgrade to SBC Yahoo! DSL do I get any new features with my SBC Internet service?

SBC Yahoo!® DSL - Frequently Asked Questions
A host of extras included at no extra cost - 3 SBC Yahoo! Classifieds basic ads, 3 SBC Yahoo! Auctions listings and 3 Consumer Reports® guides. Plus, you'll get to pick two extra premium services at no additional charge - pick one from category A and one from category B.

Why should I upgrade to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Greater Personalization. Tailor your home page content and look to match your unique interests with world-class personalization features from Yahoo!. Improved Interactivity. Your enhanced DSL browser lets you send email or check your online calendar without ever leaving the web page you are viewing. Better Access to Broadband Content. Broadband content (such as videos, games, and music) is at the forefront, so it's easy for you to find and enjoy.

What if I have more questions about SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
If you have trouble upgrading your account or you have further technical questions, please contact us at http://support.sbcglobal.net/ or call our 24/7 Technical Support at 1- 877- SBC DSL 5.

Will upgrading to SBC Yahoo! DSL add any new features to my Internet service?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes, SBC Yahoo! DSL gives you many additional features.

What is SBC Yahoo! DSL Business Edition?

SBC Yahoo!® DSL - Frequently Asked Questions
With SBC Yahoo! DSL Business Edition, it's easy to put your most-needed tools and content on a single web page. Get the latest industry headlines, view your calendar and compose an email all on one personalized page. Eliminate the lag in getting access to important information or email downloads. Your lightning-fast broadband connection will get you there with no waiting. In today's business world, time is money. And SBC Yahoo! DSL has the ability to save you both.

What are the minimum system requirements for SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
To upgrade your DSL account no additional software or hardware is required. The minimum system requirements are: color adapter with 800 x 600 resolution When you register or upgrade to SBC Yahoo! DSL you can also download separate software at no extra cost to further enhance your Internet experience. To access these benefits you can choose from the SBC Yahoo! DSL software package.

Do I have to pay for the ten additional SBC Yahoo! DSL mailboxes?

SBC Yahoo!® DSL - Frequently Asked Questions
No. There is no additional charge for the ten additional mailboxes that you can create with SBC Yahoo! DSL. If you wish to have more than eleven mailboxes (one master account and ten additional mailboxes), you will need to sign-up for another master account (for an additional charge).

Is virus protection provided with SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. Our goal is to help make the Internet a friendly and useful place that's as safe as possible for you and your entire family. That is why we have included SBC Yahoo! Parental Controls as part of your SBC Yahoo! DSL service. With the parental controls provided, you can have more control over the content your children are able view on the Internet than you would without parental controls.

Is firewall protection provided with SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. The SBC Yahoo! DSL experience provides you what you want when you want it. This includes protection from potential hackers. To help keep your personal information safe from unauthorized access, as you move freely and securely on the Internet, we have included a link to firewall software as part of your SBC Yahoo! DSL service. After you upgrade to SBC Yahoo! DSL, you can download the firewall software by first clicking the SBC Yahoo! DSL Utilities icon on your desktop.

If I have a free Yahoo! ID, why do I need to upgrade to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
SBC Yahoo! DSL combines high-speed DSL connectivity from SBC with broadband-specific content, services and applications from Yahoo! The result is a fast, instantly available and customized experience that enables you to get what you want from the Internet when you want it. SBC Yahoo! DSL is more than a new home page. SBC Yahoo! DSL includes a customized browser and more online storage space for email (2GB for master account; 2GB for sub-accounts), pictures and files (unlimted).

Will my current SBC email address change to a different SBC Yahoo! DSL email address?

SBC Yahoo!® DSL - Frequently Asked Questions
No. Your email address will not change. You can continue to use your current SBC email address after you register for your new SBC Yahoo! DSL membership and activate your account. Your friends and contacts can continue to email you at your current email address.

How do I transition my additional mailboxes/sub-accounts to SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
Once you upgrade your master account to SBC Yahoo! DSL, you can transition your existing additional mailboxes/sub-accounts in one of these ways: Go to http://yahoo.sbc.com and log in using the sub-account member ID and password. Then, simply follow the on-screen instructions. OR: Go to your SBC Yahoo! DSL "My Account" page. Your additional mailboxes/sub-accounts are listed on this page. Select a sub-account to transition by clicking the Upgrade Sub-Acct link.

If I don't download the SBC Yahoo! DSL software now, can I get it later?

SBC Yahoo!® DSL - Frequently Asked Questions
you go through registration, you finish the upgrade section first. Then you'll arrive at the SBC Yahoo! DSL software. If you do not wish to download the software at that time, do not select any of the software download options. You can always download the software at a later time by revisiting the software page and selecting the option(s) of your choice.

How do I send and receive my email after I activate my new SBC Yahoo! DSL?

SBC Yahoo!® DSL - Frequently Asked Questions
With SBC Yahoo! DSL, you can send and receive mail from any web-connected computer or from your current email client.

Do I get additional mailboxes/sub-accounts with my SBC Yahoo! DSL account?

SBC Yahoo!® DSL - Frequently Asked Questions
Yes. Your SBC Yahoo! DSL, email account includes a master account with 2GB of online email storage. Plus, you get 10 sub-accounts with 2GB of online email storage each.
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