We can activate your existing phone provided it is GPS-capable and CDMA-Compatible (Code Division Multiple Access). To determine if your phone is CDMA-Compatible, go to Contact Us and Email us your Electronic Serial Number (ESN) or Mobile Equipment Identifier (MEID) and we will reply with its compatibility. (The ESN or MEID is located behind the battery on the back of the phone.) You may also visit one of our Verizon Wireless Communications Stores.

We can activate your existing phone provided it is compatible with our CDMA (Code Division Multiple Access) digital network. Although a wireless phone may be compatible with our network, we cannot guarantee the equipment's performance nor can we honor the manufacturer's warranty on wireless phones not purchased through Verizon Wireless or its authorized agents. If you are not sure if your handset is compatible, please call our Verizon Wireless Sales Department at 1.800.2.JOIN.IN (1.800.256.

You can view a virtual owners manual for your phone by going to How To.../Phone /Equipment Manuals. For any other phones please check your manufacturer's website for details.

Yes, you can direct-dial international calls to many countries from your EasyPay phone. The international calling rates are listed below. In some markets, you may have to contact Customer Service and specifically request it. Unfortunately international networks can change frequently, so certain locations may not be available at all times and the pricing is subject to change without notice. For the most updated information, visit International Dialing for locations & available pricing.

Yes, you may use your own device with any SIP-compatible device to connect to our service. This includes your own Cisco-ATA 186, an IP phone, a software phone, etc.

A dual-mode or tri-mode CDMA GPS-compatible handset is required for Verizon Wireless INpulse service. Most CDMA cellular phones are compatible with our network. To determine if particular phone is compatible with our network, you can view the current list of wireless phones that are available on our Phones page, or you may contact us online by visiting Contact Us.

Verizon Wireless has chosen not to allow the elimination of "Verizon Wireless" from your handset's banner to ensure accurate billing in all service areas. Alteration of the banner would create an inaccurate indication of whether or not the handset is accessing the Verizon Wireless or extended home rate network, or if it is roaming off the extended network.

Direct-dial international calls are placed in a similar manner to domestic long distance calls. An international phone number is generally made up of a country code, a city code and the local exchange number. To place a call outside of the US, you must start with 011. Next, you must use the country code, and then the number you wish to reach. You can find a list of country codes on the International Dialing page.

You can purchase our EasyPay service by shopping online or at more than 1,900 convenient Verizon Wireless retail locations nationwide.

Get It Now usage and downloading is available in the U.S., wherever your handset can receive a signal on the Verizon Wireless network (including roaming). If your downloaded Get It Now application does not require a network connection, you can use your application anywhere.

Yes. For directory assistance, press 411 SEND from your phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Connect are $1.49 per call plus airtime.

Yes, press "411 SEND" from your phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Connect are $1.49 per call plus airtime.

The Wireless AMBER Alert will appear in the TXT inbox and will appear as any other text message. It will begin with the words "AMBERALERT", and it won't exceed 160 characters in length.

No. Text to Landline works with all text messaging capable handsets that have not "blocked" messaging services from Verizon Wireless. Calls to retrieve voice messages sent to you in response to your Text to Landline messages are "billed per your Calling Plan." You may incur Long Distance charges if you subscribe to a Calling Plan that doesn't include domestic long distance or to a local plan.

No. A primary or additional phone line is not needed for our service. Part of Unleashing the Internet™ is eliminating the need for phone lines altogether. Our connection is delivered wirelessly via radio waves - freeing up your phone for other uses.

Yes, as long as you have data service enabled with your wireless provider. If you are not sure whether you have data service enabled, check with your provider first; many providers will charge extra for this service.

Customer service is available by calling 800-2-JOIN-IN (1.800.256.4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment.

Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products.

Verizon Wireless EasyPay customers can enjoy Voice Mail, TXT Messaging, Caller ID, Call Forwarding, Call Waiting, 3-Way Calling and No Answer / Busy Transfer. Some features may not be available in all areas. Airtime and other charges will be incurred when using these features.