Call us; we will take care of everything. This is one advantage of purchasing from us; we do not ship "Freight Collect", where you would have to file the claims. Call and we will help assess the damage and either ship a new tanning bed or a new part, depending on what is needed. Damage in transit happens in less than 1% of the tanning beds we ship, so it is not likely that this will become an issue.

We GUARANTEE safe shipping. We pack everything extremely well...if anything happens to it in transit, you are in NO way liable. Just notify us immediately of the damage, and we will begin the process of making you a replacement.

Probably not. Some skin types tan quickly and easily while others just don't have the pigmentation necessary to develop much of a tan. If you have "type 1" skin It's recommended that you not tan at all. Type 1 skin is skin that always burns easily and severely, tans little and peels. This condition is most common with people that have fair skin, blue eyes and freckles. Approximately 5% of the population is unable to tan. We would recommend you try one of our UV free tanning options.

The Original and Clear NicoDerm CQ patches can be worn while in the sun or tanning bed. However, the patches have not been demonstrated to be effective protection against sun exposure. Use of sunscreens with the patch is not recommended because it may affect the adhesion. Therefore, if you are planning on using the patch while tanning, you may want to place it in area that will not be exposed.

NO, just as the word indicates outdoor products should ONLY be used outdoors, as they can cause a film on the acrylic. This actually inhibits the tanning process, rather than acting as an amplifying agent. There are many excellent indoor tanning products for that purpose. Ask our tanning professional for recommendations.

It might be really tempting to get some rays during the summer months, but before you ruin your tattoo, please read this article about Tattoos and Tanning.

Yes. If you plan to tan in a UV bed and the Sunless Express Spray Spa on the same day, we recommend you tan in the UV bed first. Tanning in the UV bed after the Sunless Express Spray Spa may alter your results due to the heat and perspiration.

Usually, you will tan about as well indoors as you do outdoors. If you have never been able to produce a tan outdoors, you will not be able to produce a tan indoors either. Some who do not tan well outdoors are able to tan indoors in a controlled environment with the right amount of exposure in carefully controlled intervals.

You must notify us within 3 business days from date of receipt. We will ship another at our own expense. You must keep damaged item and packaging for shipper's inspection.

Answer: For all damages claims will be filed with the shipping company. If the shipping company will not cover damages then we will take care of them for you. (some restrictions do apply).

Check your crate for damage before the driver leaves. It's highly unlikely that your scooter will get damaged during shipping because it is packed very well, however accidents can happen so we insure each shipment for at least the replacement value and shipping cost of your new scooter. If there is visible damage to both the crate and the scooter, refuse the scooter, either at the terminal or by telling the delivery company. Call us at 877-883-2295 to resolve the issue.

Check your crate for damage before the driver leaves. Mark the bill of lading if you see damage. It is highly unlikely that your unit will get damaged during shipping because it will be packed very well, however accidents can happen so we insure each shipment for at least the replacement value and shipping cost. If your unit arrives damaged, call the shipping company immediately. We will assist you in filing a claim. Before shipping out our units to customers, we check for any damages.

If your product was damaged during shipping, you must contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us.

If the damage is the fault of our shipping company, Environmental Office Solutions will file a freight claim and absorb the loss. If the cartridge damage is due to improper packing, then shipping fees will be the responsibility of the sender. To ensure proper packing, add newspaper, bubble wrap or any other lightweight filler so the contents do not shift. Please see terms and conditions for additional information.

Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. If your order arrives damaged, please accept the order and make a notation on the freight bill that there was damage. Please then e-mail us so that we can make any necessary arrangements.

We will send you a replacement at no charge. We pack our shipments in protective boxes designed to absorb shipping bumps, so the bed inside arrives in perfect condition. If your order arrives with marks on the outside boxes, you may inspect the bed and note any damages on the driver's receipt, then refuse delivery of the damaged item or items. Shipping damage is very rare, and you can expect your order will arrive in perfect condition!

It depends on where you live. Typically the tanning equipment will ship the day after the order is received. Your tanning bed should arrive within 7 to 10 business days.

Most minor issues are handled by simply sending you replacement parts. Major issues may need outside assistance. It is critical that you inspect the unit(s) prior to the delivery company leaving to insure no damage occurred during transportation. If a product is damaged in transportation, it is important you note the damage on the driver's receipt. If the delivery company leaves before you inspect, you may be denied the claim by the freight company.

Riverton Reed Home Store guarantees that you will recieve all your furniture in new, working condition. Every item is inspected before leaving the warehouse and is carefully packed to ensure safe shipping. If for some reason, however, you receive the items damaged, we will make it right. Simply refuse the delivery and send it back with the shipping company. Also, Contact Us to let us know.