You can purchase our EasyPay service by shopping online or at more than 1,900 convenient Verizon Wireless retail locations nationwide.

Verizon Wireless EasyPay customers can enjoy Voice Mail, TXT Messaging, Caller ID, Call Forwarding, Call Waiting, 3-Way Calling and No Answer / Busy Transfer. Some features may not be available in all areas. Airtime and other charges will be incurred when using these features.

We can activate your existing phone provided it is GPS-capable and CDMA-Compatible (Code Division Multiple Access). To determine if your phone is CDMA-Compatible, go to Contact Us and Email us your Electronic Serial Number (ESN) or Mobile Equipment Identifier (MEID) and we will reply with its compatibility. (The ESN or MEID is located behind the battery on the back of the phone.) You may also visit one of our Verizon Wireless Communications Stores.

When you choose Verizon Wireless EasyPay service, there's no credit check, deposit, or long-term contract. Using Verizon Wireless EasyPay service is simple, too. Once you've activated your service, just make a payment every 30 days to keep your account active.

You can view a virtual owners manual for your phone by going to How To.../Phone /Equipment Manuals. For any other phones please check your manufacturer's website for details.

Yes. For directory assistance, press 411 SEND from your phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Connect are $1.49 per call plus airtime.

Yes, you can direct-dial international calls to many countries from your EasyPay phone. The international calling rates are listed below. In some markets, you may have to contact Customer Service and specifically request it. Unfortunately international networks can change frequently, so certain locations may not be available at all times and the pricing is subject to change without notice. For the most updated information, visit International Dialing for locations & available pricing.

Occasionally, Verizon offers “demo” versions of some games. When available, downloading a demo version allows you to use games on a trial basis at no charge; these demos have an expiration date based on one of the following criteria: number of uses (1-5), expiration date, number of days or elapsed time (1-24 hrs.). Note: Airtime charges apply for selection, download and any airtime generated by the application.

We can activate your existing phone provided it is compatible with our CDMA (Code Division Multiple Access) digital network. Although a wireless phone may be compatible with our network, we cannot guarantee the equipment's performance nor can we honor the manufacturer's warranty on wireless phones not purchased through Verizon Wireless or its authorized agents. If you are not sure if your handset is compatible, please call our Verizon Wireless Sales Department at 1.800.2.JOIN.IN (1.800.256.

Customer service is available by calling 800-2-JOIN-IN (1.800.256.4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment.

Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products.

Verizon Wireless INpulse service is a wireless phone service where you pay for your calls in advance. There's no credit check, deposit, or long-term contract. Using Verizon Wireless INpulse service is simple. To keep your service active, just refill your account whenever your minutes get low or before your expiration date.

A dual-mode or tri-mode CDMA GPS-compatible handset is required for Verizon Wireless INpulse service. Most CDMA cellular phones are compatible with our network. To determine if particular phone is compatible with our network, you can view the current list of wireless phones that are available on our Phones page, or you may contact us online by visiting Contact Us.

No, Wireless Sync will only work with NationalAccess (1XRTT) service today. Wireless Sync will support BroadbandAccess (1X-EVDO) service when BroadbandAccess-capable PDAs and Smartphones are available. No. You must upgrade i700 or i600 device to the Windows Mobile® 2003 software before installing the Wireless Sync client. Visit vzw.smithmicro.com/Samsung to upgrade your Samsung i600 or Samsung i700.

In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations.

When the device, using Field Force Manager, is outside the Verizon Wireless Enhanced Service Rate and Coverage Area the service will still attempt to gather GPS and will store performed actions on the device until the device re-enters the Verizon Wireless Enhanced Service Rate and Coverage Area at which time the information stored on the device is sent to the Field Force Manager server and then uploaded for viewing on the Field Force Manager Web Portal.

When customers sign up for or change an existing Verizon Wireless service plan, they receive a Welcome Call from a Verizon Wireless customer service representative. The customer service representative reviews the service plan they have chosen, discusses features of the service and answers any questions that the customer may have.

There are 2,300 Verizon Wireless Communication Stores located across the country including Verizon Wireless Communications Stores within Circuit City stores. The stores provides customers with face-to-face access to Verizon Wireless' highly trained customer service representatives and enables Verizon Wireless to deliver a consistent customer service experience to its customers.

To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 30 call center locations.

Cingular obtained a multi-year exclusivity on the iPhone before Apple started work on the project. It's an exclusive multiyear agreement, which means no other carrier will be able to sell the iPhone through 2009. Cingular is a GSM-based network, so Apple would also have to develop a CDMA based iPhone to be compatible with Verizon Wireless. Depending on the popularity of the iPhone, you can expect Verizon Wireless to pursue an agreement with Apple when the exclusivity ends.