We attempt to dispatch all orders within 3 working days, but usually the same day. The arrival time will depend on the shipping destination.

If you are ordering an item that we have it stock, we can usually despatch the same day to be delivered to you the next day. Please bear in mind that it takes time to pick and pack items, if you are ordering wire that is kept on a bulk reel somebody has to wind off the exact amount that you require. Our carriers pick up from us at approx 4pm so please let us have your order before lunch time.

On your order confirmation you will be given a despatch date. Then add one day to that for delivery. ie the delivery will generally be the next day to the despatch day. However there are some exceptions to these rules If ordering in multiple drops will I have to pay for more than one delivery even when I have given you one order number. Yes. If you choose to schedule the delivery over a number of months you will have to pay for delivery in each instance.

We deliver in Melbourne metro areas four times per day. All other areas throughout Australia are next day provided that orders are placed before 3.00pm EST.

If you live within the U.K, you can expect your product to be delivered within 3 working days of your order being placed. (excludes mattress covers and out of stock items). (Please note that if you pay by cheque, we have to wait for your cheque to clear before we can dispatch your goods. Therefore your goods can take up to 10 days to arrive at your doorstep.) If you live outside the U.K, Please allow up to 28 days for delivery of your goods.

Please note that for normal orders, the expected delivery lead time is 14 working days, counting from the day when Reanex receive the TT payments. For sample orders, do expect the delivery lead time to be up to 21 working days. This is due to longer time required to process loose units orders.

Depending on your destination, after the origin agent picks up your goods, please allow 1-3 weeks for your goods to arrive at the destination port. When your goods arrive at the destination port, please allow 3-5 business days for the ocean line to release your goods to be picked up by your port agent. Please allow 1-3 weeks (depending on destination) for the port agent to deliver your goods to the destination agent.

If you buy from our stock, you can get in 5 days through express. 6-10 days by air, 30-40 days by sea. If you buy by order, we need 3-5 weeks to finish it.

We make every effort to refund returned goods within 5 days of receipt of the goods at Trutex. Goods will be refunded via the original payment method i.e. if paid by credit card, the credit card will be refunded. If you do not wish to receive emails from Trutex simply login to your account details and enter the 'Edit my details' page and make sure that the 'join mailing list' button at the bottom of your details is unchecked.

We hold large stocks of products so that we are able to give \"off the shelf\" service. Goods can be collected from our Trade Counter 8am - 6pm Monday - Friday, from 8.30am - 12.30pm on Saturdays and by arrangement at other times to cover emergencies. (see \"Find Us\" page on this site for a location map). Goods can be despatched to you by same day or next day (am / pm options) carrier service.

There are many factors affecting the length of time it takes for a shipment to travel from origin to destination: the distance, weight of the shipment, government regulations in the National Safety Code, Customs, weather, road conditions, and the need for ferries during transit. Allow extra time and be flexible when planning your moving schedule.

CUSTOMER FOLLOW UP compiles all of the information into very detailed reports. (For samples, please visit the “SAMPLE REPORT” area of our site.) Often the reports are delivered in person and presented to management and staff. During the calling phase of the project, CUSTOMER FOLLOW UP staff keeps clients updated on the progress of the project. In addition, we notify clients by phone and/or email about any customers who request contact from our client.

According to the situation of manufacture period, we would deliver it within 2-5 days after we receive your payment. By EMS international express, it will arrive in everywhere of the world within 3-5 days.

All deliveries will be made in accordance to the delivery method chosen at the time of ordering. All delivery times are approximations and may vary for reasons beyond our control therefore, Romantic Rooms will not be held responsible for delayed deliveries by any third parties. Romantic Rooms will endeavour to deliver goods within 30 days if not sooner.