We have several options for shipping and delivery including in-store pickup, local white glove Platinum Delivery, UPS, and several options for affordable nationwide delivery. Please visit our Shipping and Delivery section for details on availability, descriptions of service, and pricing information.

If the item is being delivered using our local Platinum white glove delivery service, our warehouse professionals will carefully inspect your furniture for visible damage prior to delivery, dust, and assemble it. If the item is being shipped UPS, the delivery charge includes inspection of the items purchased to ensure they are free of any visible damage prior to delivery, re-packing the items to ensure safe delivery, and insurance on the item at the discretion of the customer.

Please visit our Shipping and Delivery section for details on pricing information for our delivery options.

If, after delivery, you notice a problem with your furniture, we have a full time Customer Service department that is here to assist you with any difficulties. Please contact us at (800) 244-9350 Monday - Saturday, 9am to 5pm or report the problem online 24 hours a day at customerservice@bernieandphyls.com.

Yes, you can. A Customer Care Specialist will arrange for the merchandise to be transferred to the Bernie & Phyl's store location of your choosing. There is no charge to you for this service. Some items may be in factory packaging and require assembly after pick-up. Our local delivery area is New England and New York, but we offer affordable options for delivery anywhere in the continental 48 states. Visit our Shipping and Delivery section for more details on options and pricing.

Bernie & Phyl's makes every attempt to ensure that your furniture arrives to you in the condition you would expect. However, if you find any damage at the point of delivery, please point it out to the drivers. Please also contact a Bernie & Phyl's Customer Care Specialist by calling (800) 244-9350.

After you place your order, you will be contacted within 24 hours (M-F, 9-5pm) to confirm availability of your order, and either schedule a delivery or confirm shipping information and costs.

Yes. Currently we require you to register to place an order online. If you would rather not register to place your order, please call us at (800) 244-9350 or visit any one of our Bernie & Phyl's Furniture Showrooms to place your order. We require an email address and phone number when processing orders so that we may send an order receipt confirmation and to contact you to schedule delivery or shipping for your order.

Please visit our employment section of this site. We are always looking for talented, hardworking people who wish to join an exciting and fun company. We have a job application that is available to print. Feel free to complete it and mail it to our Corporate Offices. Or, if you would like to find out more first, please feel free to contact us at Human Resources Department at (800) 244-9350 Monday through Friday 9am to 5pm or by email at humanresources@bernieandphyls.com.

We have an extensive collection of information about the company available online. Visit our Press Information section to see what information we have available.

Bernie & Phyl’s, we believe in giving back to the community that has been so generous to us over the years. We do extensive charity work, and give donations to multiple causes every year. To find out more about our donations and charity work, please visit our Donations section.

Yes. You can apply online for financing or visit any Bernie & Phyl’s Furniture Showroom to complete an application that can be processed for approval while you shop. Yes. With a minimum deposit of $50, we will guarantee the price of your merchandise selections for up to 1 year. Regular monthly payments are required to keep an item on layaway. We also require that you notify us at least 8 weeks in advance when you wish to pick up your furniture.

Generally speaking, the following warranties apply. However, Bernie & Phyl's will honor documented manufacturers' extended warranties. Upholstery - Varies from 2 years to lifetime, depending on the manufacturer for frame and spring construction, cushions and mechanisms; 1 year on fabric We also offer Bernie & Phyl's 5 year limited warranties on all of our furniture with the purchase of a Bernie & Phyl's Wood, Leather, or Fabric Protection Kit when you purchase your furniture.

In most cases, the furniture we offer on the site is in stock. In the event that we happen to sell out of an item but we can still get it from the manufacturer we’ll be more than happy to order it for you. When possible, if we are out of stock but expecting a delivery of the product, we will let you know at the time of purchase when it is expected to be in stock.

Please visit our Furniture Care section for information on how to care for upholstered, leather, or wood furniture.

Within 24 hours (next business day if order is placed over the weekend or on a holiday) of placing your online order, a Bernie & Phyl’s Customer Care Specialist will contact you to schedule the shipping or delivery of your furniture.

If you change your mind on stock merchandise, please contact us within 72 hours of purchase to cancel your order prior to delivery. We will happily transfer your deposit to other merchandise of your choosing. If you find that this is not the right time for you to purchase, we will either hold that money on account for a future purchase or refund your deposit to you by way of Credit Card refund or Company check based on the manner in which you paid.

We do – you can sign up to receive our email newsletters by entering your first name and email address below:

Yes – we have a room planner to help in laying out your new room. Visit our Room Planner section to start designing your room.

We currently have 6 stores located in Braintree, Raynham, Saugus, Westboro, Weymouth and Nashua, NH. Please feel free to visit our Store Locator section for operating hours, telephone numbers and maps with directions.