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Frequently Asked Questions

Can I enroll family members into my account so that I can earn Skywards Miles when they travel?

Skywards - Help Desk - Faqs - The Skywards Programme
You can choose to become the 'Head' of the 'Family Bonus' program, whereby you can earn Miles (20% of value) for trips taken by your nominated family members.

On which airlines can I earn Skywards Miles?

Skywards - Help Desk - Faqs - About Miles
You can earn Skywards Miles on Emirates Airlines, Sri Lankan Airlines and all our partner airlines. You are encouraged to check with your travel agent or the relevant airline for mileage accrual eligibility when making your reservation.

Why are some of my Skywards Miles missing from my account?

Skysurfers - Help Desk - FAQs
That's probably because either your membership number was not entered when you made your reservation/checked in, or maybe the transaction is still being processed. Just give in your original hotel, car hire invoices and for airline travel, original boarding cards and ticket coupons to any Skywards service centre within six months to earn your Miles. There may also be a name mismatch between the ticket and membership account.

How do I earn Skywards Miles on my credit card?

Skywards - Help Desk - Faqs - About Miles
If you hold an Emirates Skywards co-brand credit/charge card from Citibank, ABK, EBI or SCB your Skywards Miles will be automatically credited into your Skywards account each month. If you hold one of our other partner credit cards, please contact your credit card provider to request for your credit card points to be transferred to your Skywards account.

Can I use my Skywards Miles for friends and family?

Skywards - Help Desk - Faqs - About Miles
A reward can be passed on to anyone you choose, as long as it is not for commercial gain. You will need to contact your local Skywards service centre or your local Emirates or SriLankan reservations office with details so they can arrange the reward. Note: If you are redeeming Miles for rewards to be given to friends or family, you must collect the tickets yourself or have your Travel Co-coordinator (where applicable) collect them.

How many Miles do I earn from family members in the Family Bonus programme?

Skywards - Help Desk - Faqs - The Skywards Programme
When your nominated family members fly with Emirates or SriLankan, 20% of their Miles flown will be credited to your account, including bonuses for flying Business or First Class. Family members do not however, earn Miles with our partners. Please note: Family Bonus members who you have nominated do not earn Miles in their own right unless they are Skywards members themselves. Miles can only be earned on one account for any individual transaction.

Are my Skywards Miles added to my account immediately?

Skysurfers - Help Desk - FAQs
Definitely. As long as you provide your membership number when you make your reservation or when you check in.

Can I combine my Miles with another Skywards member if I do not have sufficient Miles in my account?

Skywards - Help Desk - Faqs - About Miles
You cannot combine your Miles with another Skywards member. Skywards membership is open to individuals only.

Can I earn Skywards Miles on any Emirates or SriLankan flight?

Skywards - Help Desk - Faqs - About Miles
Yes, provided the flight is not taken on free, barter or reward tickets; or on employee, industry or agent-discounted ticket. The actual amount of Miles earned depends on how far the member travels and whether they choose to fly Economy, Business or First Class.

Can I earn Miles on flights taken before I joined Skywards?

Skywards - Help Desk - Faqs - About Miles
Skywards offers members a 'one-off' credit for travel on Emirates or SriLankan taken up to 60 days prior to date of enrolment, providing they can supply the original ticket and boarding card. However all retrospective mileage credits must be claimed within six months of the qualifying transaction date.

Can I claim Skywards Miles for travel taken before joining?

Skywards - Help Desk - Faqs - About Miles
To claim your Skywards Miles, you will need to submit any original documents such as original hotel, car hire invoices and boarding cards, ticket coupons for airline travel, to a Skywards service centre within 6 months of the original transaction date. Up to eight weeks must be allowed for partner transactions to appear in a member account. Remember to keep copies for your own records.

Can I use my miles for my family to travel?

KrisFlyer About Redeeming KrisFlyer Miles
Yes, you can nominate up to five family members and friends for whom you can redeem your KrisFlyer miles for flight awards. Simply login to add or change your Redemption Nominees online, or download and complete a Redemption Nomination form.

How long do I have to wait before my Miles appear in my Skywards account?

Skywards - Help Desk - Faqs - About Miles
Your Miles should appear in your account within 48 hours if you had quoted your membership number for EK and UL flights and 6-8 weeks for all partner transactions.

How long can I use my Skywards Miles?

Skysurfers - Help Desk - FAQs
Your Miles are valid for three years from the date you earned them, so as long as they are in your account and you have enough, you can spend them at any time within this period.

WHAT ABOUT MY FAMILY MEMBERS?

Addiction Alternatives: Counselling & Treatment Services
Your family members and loved ones probably believe that once you have stopped abusing alcohol or drugs, all of their problems will be solved as well. Unfortunately, problems in the family and in other significant relationships do not magically resolve when the drinking or drug-taking situation improves.

What is the difference between Skywards Miles and tier miles?

Skysurfers - Help Desk - FAQs
Skywards Miles are your reward currency and are earned whenever you fly with Emirates, SriLankan*, our partner airlines*, and through our hotel, leisure and lifestyle partners.Tier miles are earned only when you fly Emirates or SriLankan Airlines and help you to progress to Skysurfers Silver and Skysurfers Gold membership. Tier miles are earned at the same rate of one tier mile for each Skywards Mile you earn on your flight, plus a bonus of 50% for Business Class and 100% for First Class.

How many miles per day can I expect to travel?

Welcome To Pacific Crest Trail Association - FAQ's
A good pace is 20 miles per day for six days with one day of rest. Remember, you want to enjoy the trail, not race through it.

Question: Where and when can my family members travel with me?

Travel - Space Available FAQ
Answer: Except EML, Emergency Travel, and Command Sponsored Category V, family members must be accompanied by the sponsor to fly Space A. Family members may travel to/from and between overseas locations but not within the CONUS unless manifested on domestic leg segments of international travel.

Are Skywards Miles credited automatically after a flight?

Skywards - Help Desk - Faqs - About Miles
Yes, in most cases Miles earned on an Emirates or SriLankan flight will be credited within 48 hours of departure, as long as you quote your membership number at reservation and at check-in. The name on the reservation and ticket must also be an exact match to the name registered with Skywards.

How do I book my rewards using my Skywards Miles?

Skywards - Help Desk - Faqs - About Miles
If you want to book an Emirates flight, you can do so using the online booking engine, by calling your nearest Emirates or SriLankan reservations office, your Skywards service centre or by using the online reward forms found on our website. For bookings with our airline partners, hotels and retail partners, you must complete the online reward forms. Your request will then be routed to our nearest service centre and you will be contact by Skywards.
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