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Frequently Asked Questions

Can I use my HSI Modem, Router, or Cable Modem with my Verizon FiOS Internet Service?

Verizon FiOS - FAQs
No. At this time you need to use the broadband routers provided by Verizon that have been approved to work specifically with Verizon FiOS Internet Service. These routers contain special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection. See similar questions...

Can I use my DSL modem, router or cable modem with my Verizon FiOS Internet Service for Business?

Verizon Small Business Center - Shop
No. At this time you need to use a broadband router provided by Verizon Online that has been approved to work specifically with Verizon FiOS Internet Service for Business. Your router also contains special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection. Not all Verizon services are currently supported by the FTTP network. See similar questions...

I'm an existing Verizon Online HSI customer. How can I upgrade to Verizon FiOS Internet Service?

Verizon FiOS - FAQs
Once your home address qualifies for Verizon FiOS Internet Service, you can upgrade your service and take advantage of the most advanced applications on the Web today. You will be able to maintain your same e-mail address and other great Internet features. To learn if you are able to keep your Verizon FiOS Internet Service when you move to a new location, call our Verizon FiOS specialists at the number listed on your Verizon bill for details. See similar questions...

Will the wireless adapters I have already work with Verizon FiOS Internet Service?

Verizon | FiOS Internet FAQs
What's involved in the Verizon FiOS Internet Service Installation process?Prior to ordering your new Verizon FiOS Internet Service, please check to make sure that your computer meets our system requirements. Our system can verify or you can print instructions on how to manually check all of your computers. When you place your order for FiOS Internet Service, you will schedule an appointment time for a Verizon technician to come to your home to conduct the installation process. See similar questions...

Can I change my phone number to get a phone number that qualifies for Verizon FiOS Internet Service?

Verizon | FiOS Internet FAQs
Is Verizon FiOS Internet Service available on my phone line?Eligibility for Verizon FiOS Internet Service is based on your service address, not your telephone service. When checking your phone number, we associate it with your address to verify eligibility. You can check availability for your location here. They laid fiber in front of my house recently. When will I be able to get FiOS Internet Service?Laying fiber in your neighborhood is just one step in bringing you the latest in broadband. See similar questions...

What is Verizon FiOS Internet Service?

Verizon FiOS - FAQs
Verizon FiOS Internet Service is a broadband service designed to provide Internet access with maximum connection speeds of up to 30 Mbps downstream and 5 Mbps upstream, depending on the service selected. FiOS is provided on our state-of-the-art fiber-optic network. The consumer packages include a standard suite of services including access to newsgroups, up to 9 Verizon.net email accounts, , and 10 MB of personal Web space. Optional services are also available for a fee. See similar questions...

How is Verizon Yahoo! for FiOS different from Verizon FiOS Internet Service?

Verizon | FiOS Internet FAQs
Verizon FiOS Internet Service is your high-speed Internet connection, whereas Verizon Yahoo! for FiOS is the software that gives you access to the Yahoo! portal and the features and services provided by Yahoo!. See similar questions...

How fast is Verizon FiOS Internet Service?

Verizon FiOS - FAQs
Verizon FiOS Internet Service is the fastest and most powerful connection we' ve ever offered. With FiOS, you have the choice of several packages to meet your needs. We offer downstream connection speeds (the speed that data is transmitted to your computer) ranging from up to 5 Mbps all the way up to 30 Mbps. Connection speeds are between your location and the Verizon central office serving your location. See similar questions...

What is the difference between Verizon FiOS Internet Service and MSN Premium?

Verizon FiOS - FAQs
Verizon FiOS Internet Service is the actual connection that provides you Internet access. MSN Premium is a software solution that provides you with various services and features See similar questions...

If I am already a Verizon FiOS Internet Service customer, how do I get MSN Premium?

Verizon FiOS - FAQs
If you are already a Verizon FiOS Internet Service customer and want to get MSN? Premium Internet Software, visit www.verizon.net/betterway for instructions on how to download the software. See similar questions...

What other equipment is needed for Verizon FiOS Internet Service?

Verizon FiOS - FAQs
part of your Verizon FiOS Internet Service, you will receive a wireless router. Existing FiOS TV customers will use the router provided with their TV service. Your router will enable you to create a home network so that multiple computers can be online at the same time. Your router also contains special diagnostic software that can help us trouble-shoot and correct problems should you experience trouble with your Internet Service. See similar questions...

What's involved in the Verizon FiOS Internet Service Installation process?

Verizon FiOS - FAQs
Prior to ordering your new Verizon FiOS Internet Service, please check to make sure that your computer meets our system requirements. Our system can verify or you can print instructions on how to manually check all of your computers. When you place your order for FiOS Internet Service, you will schedule an appointment time for a Verizon technician to come to your home to conduct the installation process. See similar questions...

How long will it take to install my new Verizon FiOS Internet Service?

Verizon FiOS - FAQs
Installation time can vary based on a number of factors, but we recommend that you reserve about four hours for the Verizon Technician to complete the installation of your Verizon FiOS Internet Service. If you have asked for multiple computers to be configured on your order, add an additional 30 minutes per computer. A person 18 years of age or older must be present for the full installation visit. See similar questions...

How many e-mail accounts come with my Verizon FiOS Internet Service?

Verizon FiOS - FAQs
Verizon FiOS Internet Service includes up to nine Verizon.net e-mail accounts. Multiple e-mail accounts allow other household members to have their own private e-mail accounts or you can have personal and business e-mail accounts. You can set up your additional e-mail boxes with our account management tool. No. You will not need an additional phone line. Verizon FiOS does not require a phone line to operate. See similar questions...

Is there a money-back guarantee with Verizon FiOS Internet Service?

Verizon FiOS - FAQs
Yes. Our 30-day money-back guarantee provides that if, for any reason, you are not completely satisfied with Verizon FiOS Internet Service, you may cancel your FiOS Internet Service within 30 days of your installation date and receive a refund for any charges you have paid to Verizon Online. See similar questions...

Is Verizon FiOS Internet Service available on my phone line?

Verizon | FiOS Internet FAQs
Eligibility for Verizon FiOS Internet Service is based on your service address, not your telephone service. When checking your phone number, we associate it with your address to verify eligibility. You can check availability for your location here. See similar questions...

How will I know when my Verizon FiOS Internet Service is ready?

Verizon | FiOS Internet FAQs
Your Verizon FiOS Internet Service will be up and running after you complete the registration process on the day of your installation. Prior to leaving, the Verizon technician will ensure you are getting the best performance possible by checking your computer settings and updating them if necessary, along with showing you some of the key benefits of FiOS. See similar questions...

Can I hook up more than one computer with a single Verizon FiOS Internet Service connection?

Verizon | FiOS Internet FAQs
Yes. Verizon FiOS Internet Service offers you the ability to create a home network so that multiple computers can be online at the same time. If this is a new FiOS installation, you will receive a wireless router with your order and you will need to use the Verizon router with your service. See similar questions...

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