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Frequently Asked Questions

Do you use Genuine Rolex Parts when you repair my watch?

Specializing in Rolex Repair and Rolex Service
We use only Genuine Rolex Parts when we repair your watch. The only exception would be with a very old or vintage watch where genuine parts are no loner available. In this case we may use parts from other manufacturers that are compatible with the specific movement.

Where is the Serial Number located on my Rolex, and how can I tell how old my watch is?

Rolex Frequently Asked Questions... QualityTyme.net
On early Rolex watches they stamped the Serial Number on the outside of the case back. Then, around the mid-1940s they moved the serial number to the side of the case (between the lugs) at the 6 o'clock position. It is worth mentioning that the Case Reference Number (i.e. the Model Number) is located on the opposite side of the case at the 12 o'clock position -- the bracelet now must be removed to access these numbers.

What kind of Stainless Steel does Rolex use in their watch cases?

Rolex Frequently Asked Questions... QualityTyme.net
While most high-end watch companies utilize 1.4435 (or 316L) Stainless Steel, Rolex uses 1.4439 (or 904L) Stainless Steel. While they both have the same grade of hardness, 904L has a slighytly higher nickel discharge, and thus a slightly higher resistance to corrosion. 904L is mainly used in industry applications handling chlorides, sulfer dioxide gas or other toxic materials.

What can I do if my Rolex is stolen?

Rolex Frequently Asked Questions... QualityTyme.net
In addition to notifying the local authorities, you should contact Rolex who will place the Case Reference Number & Serial Number in their database. Thus, if the watch is ever returned for service you will be notified. With that being said, this website offers a service, whereby you can post (free of charge) information on any stolen Horological items. For more information on this free service click here.

How often should I have my Rolex serviced?

Rolex Frequently Asked Questions... QualityTyme.net
It is recommended to have your watch overhauled every 5 years. By having your watch serviced regularly you will reduce the chances of needing any serious (and costly) repairs.

How do I Watch for Credit Repair Scams?

Wisconsin Consumer Act Frequently Asked Questions
In this type of scam, a company requests an up-front fee for which the company promises to "repair" the customer's credit report. However, there is little, if anything, such a business can do to "repair" a customer's poor credit track record. And by law, anyone may request a copy of their own credit report for a nominal fee which is usually far less than what these firms charge.

How is the watch repair process handled?

FAQs
Why does it cost $15 return shipping of my watch? Should I insure my timepiece? Do you perform appraisals? Policies Well, that depends. There are far too many variables to be able to say. We will give some examples. These are only examples. To be absolutely sure what it will cost to repair YOUR watch, the watchmaker needs to open it and see what is broken, not working (gummed up), etc. Crystal replacement: (note that an odd-shaped crystal will be more than a round one, as it is not as common)

Can you repair my water-damaged watch?

Capetown Diamond Corporation: Frequently Asked Questions
Yes, we are moisture-damage specialists. If the watch has been exposed to salt or chlorinated water, it is imperative that we receive it within 72 to 90 hours of its initial exposure. Thereafter, the only way to correct this kind of corrosive destruction is the costly one of having to replace many parts or possibly the entire movement. Insidious water damage caused by months or years of exposure due to leaky seals, etc.

How can I send my watch for repair?

FAQs
If your watch is not covered under warranty and you require repair, you can contact our Repair department to receive a quote. We will be happy to explain our repair procedures and issue a return authorization for shipping. For more information on our repair services, please visit our Repair Policy Listing.

Can I get parts to repair my old watch?

Bulova - About Bulova - FAQ
The only way to determine if your old Bulova watch is repairable is to send your watch to our service facility where we can positively identify the exact model (see the address above). If the parts are not available we can also determine if a substitute part will fit properly. If the watch is repairable, we will send you an estimate for repair. If it is not repairable, we will return the watch to you with no additional charges. Bulova provides parts to the trade only.

Do I get an additional Warranty after you repair my watch?

Service Center - Movado Group Inc. - Commonly Asked Question...
If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.

Should I send my watch to Omega for repair/battery/waterproofing, or have my watchmaker do it?

Omega FAQ - TimeZone
You can do either one. Omega will give you a one-year warranty on their warranty service, and most watchmakers have a warranty on their work also. If you have a watchmaker that you know, and trust, you can take it to him, and that will probably be less expensive then sending it to Omega.

I have an old Bulova watch which needs repair. Where can this be done?

bulovaint
KT Gold watches have a 18K/750 marking, and a balance scale hallmark which indicates the karat on the caseback. The watch will have the words "Swiss Made" on the dial. Every watch with the "Swiss Made" designation must have a Swiss movement and be assembled in Switzerland.

Should I take any additional precautions when shipping a manure sample?

Forage Laboratory - FAQ
Always freeze the sample. Be sure the outside of the manure container is clean and securely fasten the lid. For additional security, further seal the lid with tape. Take all preventative measures to prevent the container from spilling during transit. A spilled sample is ruined as well as damaging other packages in the shipment. It's a sure fire way to earn the ire of a FedEx, UPS or Postal worker. See Manure Sampling for complete shipping information.

There is lead in my home and I am planning to remodel/repair it. What precautions should I take?

EcoTech LLC
Handle with care. Once released into the environment, lead doesn't break down because it is elemental. And its dust can be invisible to the eye and still cause severe injuries to small children. Whether you are planning to do the work yourself, or to hire a professional, it is important that you educate yourself about how 'lead-safe' remodeling can be done.

What is the difference between the Rolex Date and Datejust models?

Rolex Frequently Asked Questions... QualityTyme.net
Actually, the difference is very small -- 2mm to be exact. The case of the Date model is 34mm, which is 2mm smaller than the case of the Datejust at 36mm. That, and the fact that the Datejust is available with the Jubilee or Oyster bracelet, while the Date is only available with the Oyster bracelet.

How many watches does Rolex manufacture each year?

Rolex Frequently Asked Questions... QualityTyme.net
Rolex doesn't release exact numbers, however, according to industry estimates and considering the number of Chronometer certificates issued to Rolex over the past few years, it's safe to assume that Rolex produces somewhere between 700,000 to 800,000 watches annually. On the other hand, it is believed that counterfeiters produce over ten times that number!

Can U.S. Customs seize my Rolex at the border when entering the country?

Rolex Frequently Asked Questions... QualityTyme.net
According to the U.S. Customs Service, as of January 2003: The Rolex trademark recordation with Customs indicates "Import of Goods Bearing Genuine Trademarks or Trade Names Restricted." This means that genuine Rolex products can only be imported with the permission of the trademark owner, Rolex Watch U.S.A. Inc. A private individual can hand carry one Rolex watch from a trip overseas without obtaining permission. Bring in more than one, and they will be seized as a trademark violation.

Do genuine Rolex watches "tick"?

Rolex Frequently Asked Questions... QualityTyme.net
This has been a big misconception regarding Rolex watches, "sweeping" versus "ticking". And in the past people used this as a method of identifying counterfeit Rolex watches. The truth is, genuine Rolex watches do, in fact, "tick". However, they tick at around 5 to 6 times per second, so it gives the illusion of "sweeping" or "floating" around the dial. If you watch the second hand with a loupe you can see it.
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