Be sure that you are using the latest version of Real Player, which is now Real One Player. Our video files are encoded using the RealVideo 9 codec. Users of versions 8 and below of Real Player may experience minor inconsistencys during playback. We strongly recommend that you download the latest version of Real One Player for the best video experience possible.

PostScript versions of books and papers available here are ready to be printed on a PostScript printer without any additional formatting. Some users have experienced problems, particularly with older PostScript versions of the WFDB Applications Guide (which consists of several PostScript documents concatenated together into one file).

More than likely this is because of a setting on your media player that requires you to download the entire file before listening. If you would rather listen to streaming audio, you might have to adjust your media player settings, or try downloading a different media player like Quicktime. click here for some helpful instructions, and if you still need help contact us. We would be glad to assist you!

Oxygen.com is a high-bandwidth site, and requires at least a DSL connection (120k) to fully enjoy all of our features. Watching a clip is free, but you may need to download a player first. If your computer is a PC, you'll need Windows Media Player (v.9 or higher), or QuickTime (v.6 or higher) if you're on a Mac. These can be downloaded at the sites linked below. Some users find that nothing happens when they click on the links to 'video' on our site.

First, make sure you're uploading your file to the right web directory. You can check this by looking in the public_html folder. If you're positive you're uploading to the right location, your disk space might be full.

When playing back an event if the sound stops and/or stutters, it may be that the .srd file (playback file) downloaded to your PC is corrupted. When you click on Playback, the webcast client window should open after a few moments. However, the recording is still downloading in the background. On a dial-up connection the entire download may take anywhere from 10 minutes to 20 minutes depending on the duration of the webcast and your Internet connection speed.

Do I have to share files? I do not want anyone uploading from me as I am worried about someone having access to my files.

If you are using Ares Ultra, you can click on the “Locate file” icon in the “Transfer” window to give you direct access to your shared folder. For Ares Ultra, the path to find your download folder is C:\Documents and Settings\Administrator\Local Settings\Application Data\Ares Ultra\My Shared Folder If you are using µTorrent, click on the “Files” tab from the bottom frame of the µTorrent screen.

There are a number of reasons why you may have trouble printing PDF files. We recommend that you use the trouble-shooting resource on the Adobe? web site at http://www.adobe.com/support/techdocs/150d6.htm.

If you are unable to make a payment when it is due, you should contact the Bursar's Loan Collection Desk at (626) 395-6752. This contact is especially important because our office is required to report all the loans to credit bureaus. If special circumstances exist, the Collection Desk should be notified before your loan becomes delinquent so that corrective action can be initiated.

The following only applies to customers who have purchased one of our products. We now have a new system which allows our customers to see all the products they have purchased from us. You may access this system at following web page: the above web page, you can log into your account to see your purchases, then refund, download again the full version, or upgrade to newer versions and/or more expensive versions (Pro or Webmaster).

All files posted on our website are virus-free at the time they are uploaded and rechecked regularly to make sure they are still safe. We run virus protection software on our system that is checked constantly and updated as soon as new virus patterns are released. We use firewalls in addition to virus software to protect against viruses coming into our system. We also scan our entire system weekly for even more assurance against the possibility of a virus.

We offer PDF downloads both as sale and free items in the online store. Read important instructions about purchasing and downloading PDFs here. Please preview the PDF product description carefully because downloads are non-returnable, non-refundable, non-discountable items. The free Adobe Reader is required for PDFs. Trouble? Click here for help. We cannot answer technical questions about your computer settings or Adobe and other software used to format electronic/digital products.

We get reports of this sort of problem from time to time. While your disk may indeed be defective, it may also be experiencing a compatibility problem with your Play Station game console or your computers DVD-Rom drive. Alas, many of the major Anime studios do not test DVD's on game consoles or DVD-Rom drives when they are being authored, and while they will work in those devices most of the time, there is no guarantee of compatibility.

The first thing to do is compile the Viewlet (make sure that the Sound Quality in the Viewlet Profile screen is set to at least “High Quality”.). Then, play the Viewlet back inside a browser and check the audio quality. If the audio quality is fine, you can continue to use this approach to preview just the compiled Viewlet, when needed instead of doing it from inside the program.

StreamLogger™ fully utilizes QuickTime for display of QuickTime media. If you are having playback issues, please attempt to playback your movie in the QuickTime player instead of StreamLogger™, to ensure that it is indeed StreamLogger that is causing your playback issues. Also, verify the file is a stream type that is compatible with StreamLogger™ (see the Streamlogger™ help files for more information).

If you are experiencing difficulties downloading the template files when you click on the PROPOSAL TEMPLATE, REPORT TEMPLATE, or the W9 Tax Form link then try the following: Right-click on the required link. When the menu window pops up choose the Save Target As option. Next, a download and Save As window will open. In the Save As window browse to the location on your computer where you wish to save the template file to.

The Shearwalls help files can not be properly viewed if the Windows operating system is one of Windows NT, Windows 98 or Windows 95. To obtain a copy of the help files compatible with these operating systems please do the following: Run this file (double click). A box will appear where you specify a temporary folder on your computer, and "Unzip" the file to that folder. This will result in the placement of the files Shearwalls.hlp and Shearwalls.cnt in the temporary folder.

Some internet browsers do not support our upload script. If this is the case with your order, you can email your order to upload@expresscolorprinting.com. Be sure you put your order number in the subject line to ensure that your order is printed correctly. If your file is too large to send via email, you can FTP your files directly onto our FTP Server. In order to do this you must have an FTP program at your disposal.

If you try opening a PDF file and it appears to work for a fraction of a second but leaves no trace anywhere of anything having happened: Versions of PhotoScore Professional earlier than v4.1 cannot open password protected PDF files. You may be able to remove the protection from a PDF file using Ghostscript (as a standalone application rather than as a 'plug-in' for PhotoScore) or the full version of Adobe Acrobat.