This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 4-6 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleanser such as Brasso may be necessary. The glass panel must remain in place but the screen will be removed so that the fixed glass doors will not fit on the unit.

It is recommended that fireplace glass cleaners be used; using a glass cleaner is not recommended for fireplaces because it could cause rainbowing on the glass. D o not use harsh chemicals such as windex, oven cleaners or scouring powders on the glass. This may cause scratches and damage to the surface. You should clean your gas fireplace at least two times during heating season.

Yes, we now have a great source where we can provide high temp tempered glass for fireplace doors. We need length, width, and thickness of glass and if the glass is enclose in full frame or has exposed edges. Turnaround time is 7-10 days.

Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified Mr. Fireplace service technician perform an appliance check-up at the beginning of each heating season.

No! The beauty of Regency Direct Vent technology is that you do not necessarily need to go up through your roof to terminate the venting. All you need is proximity to an outside wall, the distance to which depends on the model you choose. Not only does this make installation more flexible, but it also keeps the costs down. And with our sleek and attractive patented AstroCap horizontal termination cap, you won't be cluttering up the outside of your home either.

We recommend not moving the logs. Placement of the logs is critical to the operation and performance of the fireplace. Misarranged logs can result in operational problems. If you notice the logs have been moved during cleaning, contact a service person or check your installation and operating instructions for proper placement.

Yes. Most building codes allow the installation of a gas fireplace in a sleeping room as long as it is a sealed combustion, direct vent model. Your decision really comes down to whether heat or aesthetics is your number one priority. If heat is your first concern, or the existing wood fireplace has had a history of down drafting (smoking), you should purchase a gas insert.

Vent free fireplaces are fireplaces that do not require any type of vent system. Instead, they are designed to burn clean and the combustion by-products allowed to flow into the room the fireplace is located in. Stringent requirements ensure that these fireplaces not only burn cleanly, but that they are located in rooms of sufficient size to ensure an adequate supply of fresh air is always available for the combustion process.

No. Gas fireplaces are designed to burn gas only. Burning wood would damage the fireplace and could be very dangerous.

All Osburn gas fireplaces are very user friendly. Each fireplace is equipped with an easy-to-access control knob that enables you to turn the fireplace on and off. You simply have to push a button to turn the fireplace on. Likewise, you turn the fireplace off by setting the control knob at ?OFF?. You can adjust the intensity of the fireplace from low to high with the control knob.

Fires r us given a scoot link for our customers to look for registered gas installers of your area but a more comprehensive list of registered gas installers can be obtained from the council of registered gass installers(CORGI) website and their web address is www.corgi-gas.com and you are advised to look in yellow pages too.Please note that you must get your gas fire installed from a competent corgi engineer.

Gas logs burn cleaner than wood burning fireplaces do. Annual inspections are recommended but cleaning annually isn't necessary.

Your fireplace would reflect heat into the room & would have to be burned for a long period of time to make the fireplace heat efficient. There are other sources of energy such as wood stoves or inserts that are more efficient.

instant, roaring fire with no logs to lug or mess to clean up is what makes gas logs a joy to own without polluting the air like a wood burning fire.

Gas log sets are designed to be installed into an existing fireplace, while gas fireplaces are self-contained units. Gas log sets are significantly less expensive but are considered a decorative appliance because they provide less heat.